Experienced Customer Solutions Manager – Cloud Transformation and Strategic Initiatives

At arenaflex, we're revolutionizing the way businesses operate in the cloud. As a Customer Solutions Manager, you'll play a pivotal role in driving cloud transformational programs and strategic initiatives that span across traditional IT teams and business units. If you're passionate about delivering exceptional customer experiences, staying ahead of the curve in cloud computing, and driving innovation, we want to hear from you.

About arenaflex

arenaflex is the world's most comprehensive and broadly adopted cloud platform, offering over 200 product and services globally. Millions of customers, including the fastest-growing companies, largest enterprises, and leading government agencies, are using arenaflex to accelerate innovation, become more agile, and lower costs. Our Sales, Marketing, and Global Services (SMGS) team is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector.

Key Responsibilities

As a Customer Solutions Manager, you'll take end-to-end ownership of a diverse range of projects and initiatives, utilizing your Program Management skills to interface with and influence a broad range of multi-disciplinary teams (sales, solutions architecture, support, product, professional services, partners). You'll be a trusted cloud advisor to your customer, leveraging your consulting, complex program management, and technology skills to understand your customer's strategic business objectives, translate them into an executable plan, and drive the implementation to success. Some of your key responsibilities will include:

• Leading cloud transformational programs (technical, operational, organizational, education) that span across traditional IT teams and business units
• Being a single-threaded owner for Migrations and Strategic Initiatives
• Maintaining a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
• Accelerating customer adoption through education and enablement
• Collaborating with customers in identifying and prioritizing strategic initiatives, supporting Change Management to facilitate arenaflex Services adoption and establishing new ways of working
• Helping shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools

A Day in the Life

As a Customer Solutions Manager, you'll have the opportunity to work on a wide range of projects and initiatives, from cloud migrations and modernization to strategic initiatives and change management. You'll collaborate with customers, arenaflex teams, and partners to drive innovation and deliver exceptional customer experiences. Some of the specific tasks you'll perform on a daily basis will include:

• Leading project teams and working closely with customers to understand their business objectives and develop executable plans
• Collaborating with arenaflex teams, including sales, solutions architecture, support, product, professional services, and partners to drive innovation and deliver successful projects
• Developing and implementing new processes, methodologies, and tools to support the rapidly growing Customer Solutions Management function
• Providing prescriptive guidance to customers based on arenaflex best practices to help them overcome obstacles and achieve their business objectives
• Communicating confidently at both the executive and project team level, and collaborating with a wide range of technical and non-technical teams, regardless of geographical or organizational boundaries

Minimum Qualifications

To be successful in this role, you'll need to have:

• 5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• 4+ years of experience in a customer-facing role, engaging with customer executives, technologists, and/or partners to solve business problems with advanced technologies
• A history of problem-solving and innovation developing technology programs and working across customer organizations
• Strong verbal and written communications skills, as well as the ability to work effectively across internal and external organizations
• Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• Direct experience implementing cloud services, including migrations and modernization projects
• Knowledge of arenaflex Services and Solutions is an added bonus - arenaflex Solution Architect (Professional Level) will be required within 3 months from start date
• Project management certification or training, such as PMP, Scrum, or other Agile certification, or equivalent experience
• Experience working with Cloud, Security, AI/ML, Analytics, IoT
• Expertise in delivering large-scale migration, modernization, and rationalization engagements

Preferred Qualifications

While not required, the following qualifications would be highly desirable:

• Experience working with arenaflex Services and Solutions
• Knowledge of cloud computing, including cloud migration, modernization, and rationalization
• Experience working with technical and non-technical teams, including sales, solutions architecture, support, product, professional services, and partners
• Strong understanding of business operations and ability to develop executable plans to drive business outcomes
• Experience working in a fast-paced, dynamic environment with multiple stakeholders and priorities

What We Offer

As a Customer Solutions Manager at arenaflex, you'll have the opportunity to work on a wide range of exciting projects and initiatives, collaborate with a talented team of professionals, and drive innovation and deliver exceptional customer experiences. We offer a competitive compensation package, including:

• Salary: $120,000 - $180,000 per year, depending on experience
• Bonus: Up to 20% of annual salary, depending on performance
• Benefits: Comprehensive health, dental, and vision insurance, 401(k) matching, and paid time off
• Professional Development: Opportunities for training, certification, and career advancement
• Work-Life Balance: Flexible work arrangements, including remote work options and flexible hours

How to Apply

If you're passionate about delivering exceptional customer experiences, staying ahead of the curve in cloud computing, and driving innovation, we want to hear from you. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment. Apply for this job