Experienced Customer Service Representative – Work from Home with arenaflex

Join arenaflex's Mission to Inspire Fundraising and Make a Difference

Are you a customer service professional looking for a new challenge that combines your passion for helping others with the flexibility of working from home? Look no further than arenaflex, a Canadian agency dedicated to inspiring fundraising for the largest and most respected charities in Canada. As an Experienced Customer Service Representative – Work from Home with arenaflex, you'll have the opportunity to make a real difference in people's lives while enjoying a dynamic and supportive work environment.

About arenaflex

arenaflex is a leading Canadian agency that provides a warm and friendly voice to the largest and most respected charities in Canada. Our team is passionate, engaged, and extremely effective, with a proven track record of success in fundraising. We're not just a call centre – we're a community of like-minded individuals who share a common goal of making a positive impact on the world.

Role Description

As an Experienced Customer Service Representative – Work from Home with arenaflex, you'll be responsible for making outbound calls to existing supporters to raise funds for important causes around the globe. You'll work with a variety of charities, from local organizations to international non-profits, and will have the opportunity to make a real difference in people's lives. Your day will be filled with a mix of tasks, including:

• Making outbound calls to existing supporters to raise funds for important causes
• Welcoming new donors and child sponsors
• Renewing event participants and inviting donors to give monthly
• Thanking and connecting with supporters to build relationships and inspire giving
• Identifying new opportunities to delight and engage with supporters

What You Can Expect from arenaflex

* Permanent, full-time employment with consistent hours and growth opportunities

• Competitive hourly rate of $20.00-$24.00, with bonuses
• Engagement with world-class charitable organizations
• 100% paid training and health benefits (at 3 months)
• Training opportunities, lunch-and-learns, and workshops to help you grow and develop your skills
• A dynamic and supportive team culture, with regular team activities and community events
• The opportunity to make a real difference in people's lives and contribute to a positive impact on the world

What We're Looking For

* A minimum of 2 years' customer service and call centre experience

• Excellent communication and interpersonal skills, with a passion for talking to people and building relationships
• Availability to work 1:00pm to 10:00pm Mon-Thu and 10:00am to 7:00pm Fri (EST), with occasional Saturday shifts (10:00am to 5:00pm)
• Technical savvy and self-reliance, with the ability to work independently in a home office setting
• A newer-version Windows PC or laptop computer (Apple or Mac are not supported)
• A professional work from home office space
• High-speed cabled internet connection (min of 25 mbps down/5 mbps up)
• A USB headset and webcam

Why arenaflex?

* We're a mature call centre team with a proven track record of success

• We offer a dynamic and supportive work environment, with regular team activities and community events
• We're committed to employment equity and diversity, and welcome applications from persons with disabilities
• We offer a competitive hourly rate, with bonuses and benefits
• We're passionate about making a positive impact on the world, and we're looking for like-minded individuals to join our team

How to Apply

If you're a customer service professional looking for a new challenge that combines your passion for helping others with the flexibility of working from home, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note:

arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to employment equity and diversity, and will provide accommodations to candidates who require them. Apply for this job