Experienced Pharmacy Technician – Clinical Customer Care (Remote)

At arenaflex, we're dedicated to revolutionizing the way people live, work, and thrive. As a leader in the industry, we're committed to creating a workplace that's inclusive, diverse, and empowering for all employees. Our team is passionate about delivering exceptional customer experiences, and we're looking for a talented Pharmacy Technician to join our Clinical Customer Care team.

Job Summary

As a Pharmacy Technician on our Clinical Customer Care team, you'll play a vital role in empowering our customers to take their medications correctly and achieve better overall wellness. You'll work in a fast-paced, non-retail facing environment, collaborating with our clinical pharmacist team to provide exceptional customer service and support. If you're a motivated, customer-centric individual with a passion for pharmacy and technology, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Answer incoming telephone calls from Customer Care associates on a daily basis and maintain metrics as assigned

• Make outbound calls, including those deemed urgent by our clinical pharmacist team
• Assist our clinical pharmacist team with outgoing calls to medical professionals, pharmacies, and customers
• Provide guidance and feedback to Customer Care Associates, utilizing a consultative approach to continually develop staff knowledge
• Complete tickets to support our Customer Care Team and Clinical RPh team
• Maintain an advanced understanding of all arenaflex Pharmacy's policies and procedures, as well as our products and services
• Monitor and process all help desk assigned tasks on a daily basis
• Act as the primary point of contact for escalated calls by Customer Care Associates, handle escalated calls, and follow through until resolution has been met
• Manage reporting of customer complaints and provide resolution per set SLA's, escalating as appropriate
• Investigate and report pharmacy errors
• Learn pharmacy laws and regulations nationwide
• Serve as a point of contact for any system or technology/software outages and notify all appropriate parties for resolution
• Maintain confidentiality of all customer information
• Work autonomously and proactively identify areas in need of improvement
• Constant collaboration with teammates
• Customer-centric and commitment to quality
• Work a flexible schedule, with shifts possibly starting and ending outside of normal business hours
• Perform other tasks assigned while working in a fast-paced environment

Essential Qualifications

• Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)

• High school or equivalent diploma

Preferred Qualifications

• National Pharmacy Technician Certification (PTCB or NHA)

• Demonstrated ability to work as an effective team member
• Strong organization skills and attention to detail
• Experience recognizing and identifying patient medications
• 6+ months of relevant experience working with computer and web-based tools
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

Skills and Competencies

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive customer information
• Proficiency in computer and web-based tools, including Microsoft Office and Google Suite
• Experience with pharmacy software and technology
• Strong attention to detail and organizational skills
• Ability to work autonomously and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Pharmacy Technician on our Clinical Customer Care team, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

Our Clinical Customer Care team is a fast-paced and dynamic environment that requires flexibility, adaptability, and a customer-centric approach. As a Pharmacy Technician, you'll work in a non-retail facing environment, collaborating with our clinical pharmacist team to provide exceptional customer service and support. Our company culture is built on the principles of inclusivity, diversity, and empowerment, and we're committed to creating a workplace that's welcoming and supportive for all employees.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for career advancement and professional growth

How to Apply

If you're a motivated, customer-centric individual with a passion for pharmacy and technology, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our website for more information. Apply for this job