Experienced Customer Support Manager – Full Remote Opportunity at arenaflex

Join arenaflex's innovative team and revolutionize the food industry

At arenaflex, we're on a mission to transform humanity's relationship with food and positively impact the planet. As a start-up within the arenaflex group, we're committed to providing sustainable, tasty, and healthy food options to our customers. We're now looking for a talented Customer Support Manager to join our team and help us deliver exceptional customer experiences.

About arenaflex

arenaflex is a dynamic and innovative company that's pushing the boundaries of the food industry. Our team is passionate about creating a better future for our customers, employees, and the planet. We're committed to sustainability, quality, and customer satisfaction, and we're looking for like-minded individuals to join our journey.

Job Summary

We're seeking an experienced Customer Support Manager to lead our customer support team and ensure that our customers receive the best possible experience. As a Customer Support Manager, you'll be responsible for acting as a reference point for our customers, working with internal tools and software to monitor and resolve customer requests, collecting customer feedback, and sharing reports with relevant team members. You'll also interact with multiple stakeholders, including customers, software engineers, product managers, designers, and salespeople.

Responsibilities

As a Customer Support Manager at arenaflex, you'll have the following responsibilities:

• Act as a reference point for our customers in all their interactions with arenaflex
• Work with several internal tools and software to monitor, organize, and resolve customer requests
• Collect customer feedback, produce reports, and share them with relevant team members
• Interact with multiple stakeholders, including customers, software engineers, product managers, designers, and salespeople
• Collaborate with the customer support team to ensure that customer issues are resolved efficiently and effectively
• Develop and implement processes to improve customer satisfaction and reduce support requests
• Analyze customer feedback and provide insights to the product and development teams to inform product improvements

Requirements

To be successful as a Customer Support Manager at arenaflex, you'll need:

• Passion: You genuinely connect with this role and are eager to build a fulfilling career in customer support. You're excited about tasks that matter and find joy in dedicating your time to them.
• Ability to relate with others: A key part of the role requires interfacing with lots of different stakeholders, so you're unfailingly patient, kind, and reliable.
• Drive: You fulfill all your responsibilities to the best of your ability, regardless of how much you like the task at hand. You're willing to put in the hard work necessary to achieve your goals and have a track record of success.
• Independence: You don't sit around waiting for step-by-step instructions. You show independence and initiative, getting to the core of what needs to be done and finding a way to accomplish it.
• Problem-solving attitude: You're ready to deal with unforeseen changes made at the last minute. You never hold back, and you approach and solve possible issues in a calm, fast, and pragmatic way.
• Analytical approach: You're comfortable using digital tools and software to carry out your daily tasks. You can confidently draw insights from data, produce clear reports, and base your decisions on empirical evidence.
• Language proficiency: You're proficient in Italian and live in Italy. You can read, write, and speak Italian fluently.

What we offer

As a Customer Support Manager at arenaflex, you'll enjoy:

• Inspiring mission: You'll be part of a company that's transforming humanity's relationship with food and positively impacting the planet.
• Lightning-fast learning: You'll have an unparalleled opportunity to accelerate your learning and career prospects in a fast-growing start-up.
• One-of-a-kind team: You'll find a tribe of truly talented teammates who are eager to teach their secrets and learn from one another. Reciprocal support and respect is everything—you're unlikely to ever encounter a more harmonious crew.
• Trust and freedom: From the minute you start, you're one of the team. You'll have plenty of freedom and opportunity to deliver your best work.

Commitment & contract

This is a full-time position with a permanent or fixed-term contract.

The selection process

If you successfully pass through our screening process, we'll invite you to take on a few tests that assess how you approach and solve unfamiliar problems. If you're successful there, we'll invite you to take part in some interviews. We welcome applications in English and Italian. Studies suggest that women tend not to apply for a job if their CV isn't a perfect fit. Here, we look for talent and potential—not just experience and expertise. So if you like the role and think you could be awesome at it, go ahead and apply.

How to apply

If you're excited about this opportunity and think you have what it takes to join our team, please submit your application through our website. We can't wait to hear from you! Apply Job! Apply for this job