Experienced Healthcare Customer Service Representative – Remote Opportunity with arenaflex

Job Summary:

Join arenaflex, a leading healthcare organization dedicated to delivering exceptional patient experiences, as a highly motivated and self-driven Healthcare Customer Service Representative. This exciting remote opportunity is perfect for individuals who are passionate about providing top-notch customer service, possess excellent communication skills, and are eager to grow their careers in a dynamic and supportive environment.

About arenaflex:

arenaflex is a renowned healthcare organization that provides comprehensive multi-specialty physician group practice services to over 4,000 University of Colorado School of Medicine physicians and advanced practice providers. Our team is committed to delivering trusted, compassionate healthcare services to patients across various clinics and facilities. As a Healthcare Customer Service Representative, you will play a vital role in elevating the patient experience by addressing questions, concerns, and correspondence requests in a fast-paced, metric-driven environment.

Key Responsibilities:

As a Healthcare Customer Service Representative, you will be responsible for:

• Receiving and resolving up to 60 calls daily in a fun, fast-paced, metric-driven environment
• Interacting directly via phone with patients, affiliate partners, payers, and healthcare providers
• Collecting payments and/or providing guidance on payment options for outstanding balances
• Updating accounts with new or corrected information; requesting itemized statements &/or re-billing claims when appropriate
• Explaining medical bills and identifying deductibles, coinsurance, copays, and other patient financial responsibilities
• Utilizing analytical thinking for account research and reconciliation
• Managing all interactions in a positive, caring manner
• Performing specialized tasks as assigned by the manager and/or supervisor

Requirements:

To be successful in this role, you must possess:

• High school diploma or equivalent
• Minimum of 2 years' healthcare experience, preferably 2 years of medical billing and direct patient contact in a call center environment with exposure to insurance billing and medical terminology
• Technical proficiency
• Advanced verbal and written communication skills
• Strong interpersonal skills
• Professional maturity and ability to exercise sound judgment
• Written/verbal fluency in both English and Spanish (preferred)

Preferred Qualifications:

• Experience working in a healthcare call center environment

• Knowledge of medical terminology and insurance billing processes
• Ability to work in a fast-paced, metric-driven environment
• Strong analytical and problem-solving skills
• Proficiency in multiple software applications, including CRM systems and Microsoft Office

Benefits and Perks:

As a Healthcare Customer Service Representative at arenaflex, you will enjoy:

• Competitive hourly pay rate ($21.12 - $22.40)
• Generous leave and health plans
• Retirement contributions
• Opportunities for professional growth and advancement
• A dynamic and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment:

As a remote Healthcare Customer Service Representative, you will have the flexibility to work from the comfort of your own home. arenaflex is committed to ensuring a safe and secure environment for our staff and visitors, and we conduct background investigations for all prospective employees prior to their employment.

How to Apply:

If you are a motivated and self-driven individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application via our website, and we will review your qualifications and experience.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Tobacco-Free Workplace:

arenaflex supports a Tobacco-Free Workplace Environment, which prohibits smoking and the use of tobacco products on our property, Anschutz Medical Campus, and adjacent business locations.

Job Type:

• Full-time

• Remote

Pay Type:

• Hourly

Min Hiring Rate:

• $21.12

Max Hiring Rate:

• $22.40

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