Experienced Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in shaping the future of our company by providing top-notch support to our clients. If you're passionate about delivering outstanding service, building strong relationships, and growing with a dynamic organization, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions to the financial industry. With a strong commitment to excellence, we're dedicated to helping our clients succeed. Our team is passionate about creating a work environment that's fun, inclusive, and rewarding. We believe in promoting from within and offer a range of career growth opportunities to help our employees thrive.

Job Summary

We're seeking an experienced Customer Service Representative to join our remote team. As a key member of our customer support team, you'll be responsible for delivering exceptional service to our clients, resolving issues efficiently, and building strong relationships. If you're a solution-seeking professional with a passion for customer service, we encourage you to apply.

Responsibilities

As a Customer Service Representative with arenaflex, you'll be responsible for:

• Handling incoming borrower, agent, and lender calls with some supervision
• Handling incoming and outbound calls at a professional level
• Working the outbound call queue and the outbound max queue by making outbound calls or web verification
• Accurately composing written information for loan histories of customers
• Accurately verifying, keying, and/or memoing insurance information
• Processing insurance information received from agents, lenders, and borrowers on the internal tracking system
• Reviewing insurance policies for compliance with lender requirements
• Distributing and exchanging information with others
• Meeting set goals and assigned workload expectations for productivity
• Mentoring fellow coworkers as requested by supervisor

Qualifications

To be successful in this role, you'll need:

• High school diploma or GED
• 1 year of related experience preferred
• Data entry and keyboard knowledge required
• Call Center experience preferred
• Strong attention to detail and organization skills required
• Ability to handle multiple tasks
• Ability to read and apply common sense understanding to simple instructions, short correspondence, oral/written instructions, and memos
• Ability to work independently in a fast-paced environment
• Strong problem-solving and analytical abilities

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that includes:

• Dedicated career paths for all our positions
• Opportunities to move to different areas within the company
• Recognition of employee achievements throughout the year
• Community involvement and partnership on numerous projects
• Medical, dental, and vision benefits
• 401(k) or Roth account with employer match
• Company-paid life, short, and long-term disability coverage
• Three weeks of paid time off in the first year

Why Join arenaflex?

We're a dynamic organization that's passionate about delivering exceptional customer experiences. Our team is driven by an enthusiastic spirit and exuberance to succeed. We believe in promoting from within and offer a range of career growth opportunities to help our employees thrive. Join us, and you'll be part of a community that's dedicated to making a difference.

How to Apply

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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