Experienced Part-Time Remote Customer Service Specialist – Healthcare and Insurance Support
At arenaflex, we're dedicated to delivering exceptional patient care and experiences through our multi-specialty physician-led organization. As a Remote Part-Time Customer Service Specialist, you'll play a vital role in facilitating patient healthcare needs, ensuring seamless communication between patients, healthcare facilities, physicians, and clinical staff. If you're passionate about providing top-notch customer service and have a knack for navigating complex healthcare systems, we want to hear from you!
About arenaflex
arenaflex is the multi-specialty physician-led organization of arenaflex HealthCare, comprising over 600 doctors and advanced practice providers affiliated with top-ranked hospitals in the Midwest region. Since 1994, we've provided access to extraordinary care in over 145 locations and 25 specialties across the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve.
Job Summary
As a Remote Part-Time Customer Service Specialist, you'll be responsible for answering a high volume of inbound calls for assigned arenaflex practices. This role serves as the initial point of contact and liaison between patients, healthcare facilities, physicians, clinical staff, and practices to facilitate patient healthcare needs. You'll utilize an electronic health record to validate and capture clinical and financial information, contributing to the coordination of patient care.
Responsibilities
* Navigate the electronic health record to obtain and validate historical information; capture and document demographic and financial information in the electronic health record; maintain accountability for accurate data entry in the electronic health record and maintain patient privacy and security as outlined by HIPAA.
- Manage a high volume of incoming calls from patients, healthcare providers, and facilities who are calling for a variety of reasons, including scheduling appointments, refilling medications, obtaining insurance referrals, receiving symptom-based care, obtaining pre-certification for testing, insurance and/or billing questions, requests for medical forms and/or test results, etc.; ensure resolution to the call.
- Leverage critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity; research complex issues in the electronic health record and consult/escalate to clinical staff when necessary; leverage multiple job aids and resources to provide an appropriate level of service.
- Schedule patient visits based on complex provider preferences; verify and update insurance and check insurance eligibility; collect and document demographics; maintain proficiency in and share knowledge of insurance basics, MyChart, and appointment instructions; document and send messages to providers and clinical staff in the electronic health record for clinical-based needs; communicate directly with providers (physicians) to relay pertinent clinical information during after hours.
- Manage calls within established performance and customer service standards; achieve targeted abandoned call rate, average speed of answer, and average transaction time; provide excellent and consistent customer service in a variety of situations; communicate in a professional, positive, and respectful manner with patients, providers, arenaflex staff, and external organizations.
- arenaflex has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.
Requirements
* High School Diploma or GED
- 2-5 years of experience in customer service or a related field
- No supervisor experience required
- Ability to work in a fast-paced environment with multiple priorities
- Strong communication and interpersonal skills
- Ability to maintain confidentiality and handle sensitive information
- Proficiency in electronic health records and other healthcare software systems
- Ability to work independently and as part of a team
Benefits and Perks
As a Remote Part-Time Customer Service Specialist at arenaflex, you'll enjoy a range of benefits and perks, including:
- Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
- Disability insurance paid for by arenaflex
- Pension Plan/403(b) Plan funded by arenaflex
- 401(k) plan with arenaflex match
- Tuition Assistance available on first day
- arenaflex Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays, and personal time
- Adoption assistance
Work Environment and Culture
arenaflex is committed to providing a supportive and inclusive work environment that fosters growth, learning, and collaboration. As a Remote Part-Time Customer Service Specialist, you'll have the opportunity to work from home and enjoy a flexible schedule. We value diversity, equity, and inclusion and strive to create a workplace where everyone feels welcome and valued.
How to Apply
If you're passionate about delivering exceptional customer service and have a knack for navigating complex healthcare systems, we want to hear from you! Apply now to join our team as a Remote Part-Time Customer Service Specialist at arenaflex. Apply Job!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job