Experienced Pharmacy Technician (Remote) – Clinical Customer Care Representative at arenaflex

At arenaflex, we're revolutionizing the way people live, work, and thrive. As a leader in the tech industry, we're committed to empowering our customers to take control of their health and wellness. Our pharmacy team is at the forefront of this mission, and we're seeking an experienced Pharmacy Technician to join our Clinical Customer Care team. As a Pharmacy Technician at arenaflex, you'll play a vital role in ensuring our customers receive the best possible care and support. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and making a meaningful impact on people's lives.

Key Responsibilities:

* Answer incoming telephone calls from Customer Care associates on a daily basis and maintain metrics as assigned

• Make outbound calls for a variety of purposes, including situations deemed urgent by the clinical pharmacist team
• Assist the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
• Assist Customer Care Associates by providing guidance and feedback utilizing a consultative approach to continually develop staff knowledge
• Complete tickets to support the Customer Care Team and Clinical RPh team
• Maintain an advanced understanding of all arenaflex Pharmacy's policies and procedures as well as arenaflex Pharmacy products and services
• Monitor and process all help desk assigned tasks on a daily basis
• Act as the primary point of contact for escalated calls by Customer Care Associates, handle escalated calls, and follow through until resolution has been met
• Manage the reporting of customer complaints and provide resolution per set SLA's, escalating as appropriate
• Investigate and report pharmacy errors
• Learn pharmacy laws and regulations nationwide
• Serve as a point of contact for any system or technology/software outages and notify all appropriate parties for resolution
• Maintain confidentiality of all customer information
• Work autonomously and proactively identify areas in need of improvement
• Constant collaboration with teammates
• Customer-centric and commitment to quality
• Work a flexible schedule – shifts will possibly start and end outside of normal business hours
• Perform other tasks assigned while working in a fast-paced environment

Essential Qualifications:

* Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)

• High school or equivalent diploma

Preferred Qualifications:

* National Pharmacy Technician Certification (PTCB or NHA)

• Demonstrated ability to work as an effective team member
• Strong organization skills and attention to detail
• Experience recognizing and identifying patient medications
• 6+ months of relevant experience working with computer and web-based tools
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in computer and web-based tools
• Strong attention to detail and organizational skills
• Ability to work autonomously and as part of a team

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Pharmacy Technician, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced colleagues
• Opportunities for advancement and career growth
• A dynamic and supportive work environment

Work Environment and Company Culture:

At arenaflex, we're proud of our inclusive and diverse work environment. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Our culture is built on:

• Collaboration and teamwork
• Innovation and creativity
• Customer-centricity and a commitment to quality
• Diversity, equity, and inclusion

Compensation, Perks, and Benefits:

As an arenaflex employee, you'll enjoy a comprehensive compensation package that includes:

• Competitive salary and benefits
• Flexible scheduling and remote work options
• Opportunities for professional growth and development
• A dynamic and supportive work environment

How to Apply:

If you're passionate about delivering exceptional customer experiences and making a meaningful impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch soon.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our website for more information. Apply for this job