Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping Platform

At arenaflex, we're revolutionizing the way people shop, connect, and discover new things. As the largest livestream shopping platform in North America and Europe, we're breaking down barriers and bringing communities together through the power of ecommerce. Our mission is to create a seamless, engaging, and entertaining experience for our users, and we're looking for talented individuals to join our team.

About arenaflex

arenaflex is a remote co-located team operating out of hubs in the US, UK, Ireland, Poland, and Germany. We're a fast-paced, innovative company that's constantly pushing the boundaries of what's possible in the world of livestream shopping. From fashion and beauty to electronics and collectibles, we've got something for everyone. Our commitment to our values drives everything we do, and we're passionate about building a workplace culture that's inclusive, supportive, and empowering.

The Role

As an Experienced Customer Experience Agent (Overnight Shift) at arenaflex, you'll be a key member of our Customer Experience team. Your primary responsibility will be to drive the best possible user experience through process improvement, order management, and problem-solving. You'll be tasked with ensuring that our customers receive their products as quickly as possible, and if something goes wrong, you'll be the one to make it right.

Key Responsibilities:

* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.

• Resolve all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner.
• Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users.
• Work with other departments to troubleshoot, research, and resolve open questions.
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

You

We're looking for a hungry individual who's eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion for reaching the best possible outcome is essential. Here's what we're hoping to see in your background:

• Open to working an overnight shift from 10pm - 7:00am PST.
• 2+ years of Support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of Ecommerce and Marketplace operations.
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers / being customer-first / serving customers.
• Proactive problem-solver and process-improver.
• Knowledge of Collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous start-up experience is a plus.

Team Environment

As a member of our team, you'll be required to be within commuting distance of our Phoenix, AZ hub. Our team members are passionate, collaborative, and dedicated to delivering exceptional results. We believe in fostering a workplace culture that's inclusive, supportive, and empowering.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• $24.04/hour to $28.85/hour + benefits + equity for Full-Time (Hourly) US based applicants.
• Flexible Time off Policy and holiday pay for working Company-wide Holidays.
• Health Insurance options including Medical, Dental, Vision.
• Work From Home Support.
• Home office setup allowance.
• Monthly allowance for cell phone and internet.
• Care benefits.
• Monthly allowance on both food and wellness.
• Annual allowance towards Childcare.
• Lifetime benefit for family planning, such as adoption or fertility expenses.
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally.
• Monthly allowance to dogfood the app.
• Parental Leave.
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

How to Apply

If you're passionate about delivering exceptional customer experiences and are eager to join a fast-paced, innovative company, we'd love to hear from you. Apply now to become a part of the arenaflex team! Apply for this job