Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service

At arenaflex, we're passionate about connecting people to what brings them joy. As a leading provider of innovative solutions, we empower our customers to live, work, and play in a world where technology and human connection come together seamlessly. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're looking for a talented Fiber Customer Support Analyst to join our V Team and help us deliver exceptional technical support and customer service to our Fios customers.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that's committed to driving innovation, creativity, and impact in the world. We're a community of people who share a passion for making a difference and who believe that everyone deserves to be empowered to reach their full potential. Our company culture is built on the principles of collaboration, inclusivity, and authenticity, and we're proud to be an equal opportunity employer that celebrates our employees' differences.

Job Summary

As a Fiber Customer Support Analyst, you'll be part of a tech support team in a call center, helping our Fios customers with their voice, data, and video services. You'll troubleshoot issues in hardware, software, applications, networks, or devices and answer customer tech questions. Your exceptional technical support and customer service skills will make a real difference in our customers' lives, and we're excited to welcome you to our team.

Key Responsibilities

* Answer incoming calls from customers with order inquiry and/or trouble reports

• Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Perform analysis and isolation of trouble conditions and create and sort trouble reports
• Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

* A dedication to customer service excellence with amazing communication skills and a positive, professional attitude

• The ability to thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world
• A related Associate Degree or 2+ years' relevant experience
• Technical support call center experience (even better if you have one or more of these qualifications)

Essential Qualifications

* High school diploma or equivalent required

• 1-2 years of experience in a customer-facing role, preferably in a technical support environment
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Basic knowledge of computer hardware and software

Preferred Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Technical support call center experience
• Certification in a related field (e.g., CompTIA A+, Cisco CCNA)

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize multiple tasks
• Basic knowledge of computer hardware and software
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong customer service skills and a positive, professional attitude

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Technical training and certification programs
• Leadership development programs
• Opportunities for advancement and career growth

Work Environment and Company Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture is built on the principles of collaboration, inclusivity, and authenticity, and we're proud to be an equal opportunity employer that celebrates our employees' differences.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary range of $670.00 to $1,774.50 weekly based on a full-time schedule
• Opportunities for overtime and bonuses
• Comprehensive health and wellness benefits
• 401(k) Savings Plan and stock incentive programs
• Paid time off, adoption assistance, and tuition assistance

How to Apply

If you're passionate about delivering exceptional technical support and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. Apply Job! Apply for this job