Experienced Customer Service Representative - Medicaid and Medicare Support

At arenaflex, we're dedicated to delivering exceptional healthcare services that put our heart into every moment of our customers' health. As a key member of our team, you'll play a vital role in transforming our culture and accelerating innovation to make healthcare more personal, convenient, and affordable. We're seeking an experienced Customer Service Representative to join our team, providing top-notch support to Aetna Medicaid members and providers.

About arenaflex

arenaflex is a leading healthcare company that's committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is simple: to bring our heart to every moment of our customers' health. With a strong focus on innovation, we're constantly striving to improve our services and make healthcare more accessible to everyone. Our Heart At Work Behaviors support this purpose, empowering our colleagues to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions.

Job Summary

As a Customer Service Representative, you'll be responsible for providing telephone assistance to Aetna Medicaid members and providers, answering a wide range of inquiries, and ensuring an excellent experience for our callers. This is a remote-based position, and you'll need to live within 50 miles of Richmond, VA. We're looking for a self-sufficient individual with excellent communication skills, who can work effectively in a fast-paced environment and meet performance standards, attendance requirements, and call quality goals.

Responsibilities

* Answer in-coming member and provider calls and respond to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs

• Provide accurate and timely information to members and providers, ensuring a positive experience
• Utilize high-speed internet connectivity with secure service via ethernet cable (Wi-Fi is not permitted)
• Meet performance standards, attendance requirements, and call quality goals
• Collaborate with colleagues to resolve complex issues and provide exceptional customer service
• Participate in ongoing training and development to enhance skills and knowledge

Training and Support

* Comprehensive training program to ensure you're equipped with the necessary skills and knowledge to excel in this role

• Ongoing coaching and feedback to support your growth and development
• Access to a range of resources and tools to help you succeed in your role

Requirements

* High school diploma or equivalent

• Ability to communicate effectively with members and providers orally and in written form
• Ability to meet performance standards, attendance requirements, and call quality goals
• Self-sufficiency and ability to work independently in a remote environment
• Ability to commute to the office in Richmond, VA when unable to work from home due to prolonged technical problems

Preferred Qualifications

* Experience working remotely in a call center setting

• Experience with Medicaid and Medicare
• Strong customer service skills and ability to resolve complex issues
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and meet performance standards

Compensation and Benefits

* Competitive hourly rate: $17.00 - $27.90

• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-paid term life insurance plan and short-term and long-term disability benefits
• Paid Time Off (PTO) and paid holidays throughout the calendar year
• Access to a range of well-being programs, education assistance, and free development courses
• CVS store discount and discount programs with participating partners

Work Environment and Culture

* Remote-based position with the flexibility to work from home

• Collaborative and supportive team environment
• Ongoing training and development opportunities to enhance skills and knowledge
• Commitment to diversity, equity, and inclusion, with a focus on creating a workplace that's welcoming and inclusive for all colleagues

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to delivering exceptional healthcare services. Apply for this job