Experienced IT Support Specialist – Network and Desktop Infrastructure

At arenaflex, we're on a mission to revolutionize the way we work and live. As a leading provider of innovative logistics and transportation solutions, we're committed to empowering our employees to grow, learn, and thrive in a dynamic and inclusive work environment. We're seeking an experienced IT Support Specialist to join our Technology Services Group (TSG) team, where you'll play a critical role in delivering exceptional technical support to our clients and internal stakeholders.

Job Summary:

As an IT Support Specialist, you'll be responsible for providing expert technical assistance to our clients and internal teams, troubleshooting and resolving complex technical issues, and ensuring the smooth operation of our network and desktop infrastructure. If you're a highly motivated and detail-oriented individual with a passion for technology and exceptional customer service, we encourage you to apply for this exciting opportunity.

Responsibilities:

* Provide exceptional technical support to clients and internal stakeholders, responding to phone calls, emails, and in-person requests in a timely and professional manner.

• Troubleshoot and resolve complex technical issues related to network and desktop infrastructure, including hardware and software problems.
• Conduct site visits to investigate technical issues and perform on-site repairs and upgrades as needed.
• Collaborate with internal teams to identify and resolve technical issues, ensuring minimal downtime and maximum productivity.
• Develop and maintain technical documentation, including user guides, troubleshooting procedures, and technical notes.
• Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve our technical support services and processes.

Key Responsibilities:

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Technical Support:

Provide expert technical assistance to clients and internal stakeholders, responding to phone calls, emails, and in-person requests in a timely and professional manner.

Troubleshooting:

Troubleshoot and resolve complex technical issues related to network and desktop infrastructure, including hardware and software problems.

Site Visits:

Conduct site visits to investigate technical issues and perform on-site repairs and upgrades as needed.

Collaboration:

Collaborate with internal teams to identify and resolve technical issues, ensuring minimal downtime and maximum productivity.

Documentation:

Develop and maintain technical documentation, including user guides, troubleshooting procedures, and technical notes.

Requirements:

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Education:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience:

2+ years of experience in IT support, network administration, or a related field.

Certifications:

A+ certification, CompTIA certification, or equivalent experience.

Skills:

Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

Knowledge:

Strong knowledge of Microsoft Windows, Cisco VPN, Citrix, Phantom, Symantec, and other relevant technologies.

Preferred Qualifications:

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Specialized Accreditations:

A+, CompTIA certification, or equivalent experience.

Technical Work Experience:

3+ years of experience in IT support, network administration, or a related field.

Industry Knowledge:

Familiarity with the logistics and transportation industry, with a strong understanding of our business operations and technology infrastructure.

Work Environment:

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Location:

Our office is located in the heart of the USA, with easy access to public transportation and amenities.

Work Schedule:

Full-time, Monday to Friday, 8 hours a day.

Work-Life Balance:

We offer a flexible work environment, with opportunities for remote work and flexible scheduling.

Compensation and Benefits:

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Salary:

$35-40/hour, depending on experience and qualifications.

Benefits:

Comprehensive benefits package, including health, dental, and vision insurance, flexible spending account, 401(k) retirement plan, and paid time off.

Professional Development:

Opportunities for professional growth and development, including training, mentorship, and career advancement.

How to Apply:

If you're a motivated and detail-oriented individual with a passion for technology and exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex careers](mailto:[email protected]).

Equal Employment Opportunity:

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we are proud to be an employer of choice for people with disabilities.

Disclaimer:

arenaflex is not responsible for any errors or omissions in this job posting. We reserve the right to modify or withdraw this job posting at any time, without notice. Apply for this job