Experienced Tier 1 Support Specialist (Remote - Customer Service, Night Shift) at arenaflex

At arenaflex, we're revolutionizing the way healthcare professionals communicate and collaborate to deliver exceptional patient care. As a leading provider of clinical communications, scheduling, and patient engagement solutions, we're committed to accelerating speed to care and improving patient outcomes. We're now seeking highly skilled and motivated Tier 1 Support Specialists to join our 24/7/365 support team and help us continue to grow and innovate.

About arenaflex

arenaflex is a rapidly growing company that has been recognized as one of the fastest-growing private companies in America by Inc. 5000. Our mission is to optimize provider schedules and dynamically route messages to the right person at the right time, advancing patient care and clinical workflows. We're proud to have an incredible portfolio of customers who recognize the value of our solutions and are joining our arenaflex family every day.

Join Our Team

As a Tier 1 Support Specialist at arenaflex, you'll have the unique opportunity to come alongside our team as we further our vision of putting all of our solutions together to provide optimal patient outcomes and faster patient care interventions. You'll be part of a dynamic and supportive team that's passionate about making a difference in the lives of healthcare professionals and patients.

Key Responsibilities

* Provide exceptional customer service to arenaflex's end-users, including physicians, nurses, and system administrators, via phone, chat, and our online customer portal.

• Help end-users administer their arenaflex applications and provide training on how to use our phone, mobile, and web applications.
• Troubleshoot basic-to-advanced issues related to message delivery and/or message content, identify root causes, and make configuration changes to resolve the issue.
• Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of arenaflex's end-users.
• Build and revise new user accounts based on established standards and best practices.
• Collaborate with other arenaflex teams, including customer success, integration, and technical teams, on escalated technical issues.

Requirements

* Strong technical aptitude and excellent analytical and troubleshooting skills.

• Excellent written and verbal communication skills, with the ability to communicate effectively with people and technology.
• Ability to work in a fast-paced environment and successfully prioritize competing tasks.
• High customer empathy and exceptional customer service skills.
• Access to high-speed internet.
• Ability to start on December 2, 2024.
• Our Support Specialists go through initial onboarding and training together, which will align with a Monday - Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment - which will either be an evening or overnight shift that includes at least 1 weekend day.
• Our team is currently only looking for candidates that are located within the U.S.

What You'll Get

* Competitive hourly rate of $19/hour.

• Comprehensive benefits package, including health, dental, vision, life, and disability insurance options available day one.
• 401K with match and immediate vesting.
• 17 company holidays, 2 floating holidays, and a competitive paid time off policy.
• Internal advancement opportunities and a remote-first work environment.

Why arenaflex?

* arenaflex is a rapidly growing company with a strong mission and vision.

• We're committed to compliance with all applicable state and federal laws prohibiting employment discrimination and invite individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations.
• We're proud to be an Equal Opportunity Employer - M/F/D/V.

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of healthcare professionals and patients, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our available positions. Apply Now!

Note:

arenaflex is an Equal Opportunity Employer - M/F/D/V. We're committed to compliance with all applicable state and federal laws prohibiting employment discrimination and invite individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations. Apply for this job