Experienced Customer Service Representative – Financial Institution Support
At arenaflex, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We're excited to welcome talented individuals to our team, and we're confident that you'll find a fulfilling career path with us. As a Customer Service Representative on our Bank and Credit Union Product Support team, you'll have the opportunity to work with a variety of software products, gain hands-on experience, and develop your skills in a dynamic and supportive environment. Our team is dedicated to providing exceptional service to our financial institution clients and their customers, and we're looking for passionate and motivated individuals to join us.
About the Role
As a Customer Service Representative, you'll be the primary point of contact for our financial institution clients' customers and members, providing assistance with a wide range of financial needs. You'll assess the nature of each question or issue, resolve them in a timely manner, and communicate the customer's needs and expectations to the appropriate personnel. You'll also be responsible for ensuring system security by verifying customer information prior to performing any modifications or resets, according to the financial institution client's security requirements.
Key Responsibilities
- Provide exceptional customer service to financial institution clients' customers and members, similar to an over-the-phone personal banker. - Assess the nature of each question or issue and resolve them in a timely manner, with guidance from our financial institution clients. - Verify customer information prior to performing any modifications or resets, according to the financial institution client's security requirements. - Communicate the customer's needs and expectations to the appropriate personnel, following escalation procedures to ensure complex support issues are resolved. - Perform other job duties as assigned by management.
What You'll Need
- At least 1 year of customer service experience, with a proven track record of providing exceptional service. - Schedule Adherence is monitored, and you must be able to adhere to a published break and lunch schedule. - Proven ability to remain calm in stressful situations, with excellent communication and interpersonal skills. - Comfortable navigating multiple systems while assisting customers and members. - Ability to communicate clearly and understandably, with a strong focus on customer satisfaction. - Full-Time candidates must be able to work a variety of schedules, including nights, weekends, and holidays, with a minimum of 363/24/7 call center availability.
Preferred Qualifications
- Customer service and multi-tasking skills, with the ability to listen to and empathize with customers and members. - Experience in call center, bank, or credit union industries, with a strong understanding of financial products and services. - Self-developer, with a willingness to take initiative on career path and seek opportunities for growth and development. - Ability to use the tools provided for first call resolution, with a focus on efficiency and effectiveness.
What We Offer
- Competitive pay range of $34,320-$37,500 per year, with opportunities for career advancement and professional growth. - Flexible work arrangements, including remote work options and a variety of schedules to suit your needs. - Comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off. - Ongoing training and development opportunities, with a focus on helping you achieve your career goals. - Collaborative and supportive work environment, with a strong focus on teamwork and customer satisfaction.
Why Join arenaflex?
At arenaflex, we pride ourselves on our commitment to our associates and our customers. We believe in doing the right thing, whatever it takes, and having fun while we do it. Our culture is built on a foundation of respect, empathy, and understanding, and we're dedicated to creating a workplace that's inclusive, supportive, and rewarding.
Equal Employment Opportunity
arenaflex is an equal opportunity employer, committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
How to Apply
If you're passionate about customer service and committed to delivering exceptional results, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. We can't wait to meet you! Apply Now! Apply for this job