Experienced Customer Support Agent - Tele-Recruiting and Donor Engagement

At arenaflex, we're dedicated to providing exceptional customer service and support to our donors, while also ensuring a safe and efficient blood supply for our community. As an Experienced Customer Support Agent, you'll play a vital role in our tele-recruiting efforts, using your exceptional communication skills to engage with blood donors and schedule appointments. If you're passionate about delivering outstanding customer experiences and working in a fast-paced call center environment, we want to hear from you!

About arenaflex

arenaflex is a leading organization in the healthcare industry, committed to providing innovative solutions and exceptional service to our donors and community. Our team is passionate about making a difference in the lives of others, and we're looking for like-minded individuals to join our team. As a remote Customer Support Agent, you'll have the opportunity to work from the comfort of your own home, while still being part of a dynamic and supportive team.

Job Summary

We're seeking an Experienced Customer Support Agent to join our team on a temporary to permanent basis. As a Customer Support Agent, you'll be responsible for performing a variety of tele-recruiting functions, including contacting blood donors by telephone, scheduling appointments, and maintaining accurate records. You'll also have the opportunity to develop new leads and implement new donor recruitment programs to ensure an increased donor base and adequate blood supply.

Key Responsibilities

* Perform a variety of tele-recruiting functions in support of arenaflex's defined goals for the Division

• Contact blood donors by telephone using a dialer system to recruit for blood donation
• Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed, and to record outcomes of calls
• Schedule appointments while providing positive service experience to maximize donor show rates
• Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
• Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals
• Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
• Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability
• May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply
• Respond to or transfer inbound calls to the appropriate party
• Perform other related duties as assigned
• May coordinate support of community and business donor groups to assure a positive image of arenaflex

Qualifications

* High school diploma or equivalent required

• Minimum one year of telemarketing, customer service, or call center experience is required
• Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs
• Excellent customer service and problem-solving skills required
• Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center

Vaccination Requirement

As a condition of employment, all new hires must be vaccinated against COVID-19. This means that all individuals working for arenaflex must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination.

Training Schedule

* Week 1: Training is in-house + Training Hours: Monday - Friday, 7:45 am - 4:30 pm

• Week 2: Nesting/OJT (remote learning) at home

+ Training Hours: Monday - Friday, 10:00 am - 6:30 pm

• Week 3: Continue Nesting/OJT

+ Training Hours: Monday - Thursday, 10:00 am - 6:30 pm + Friday: Production

• Actual Work Schedules after 3 weeks of training completed:

+ Full-time: Sunday - 11:30 am - 8:00 pm, Monday - Thursday - 12:00 pm - 8:30 pm

What We Offer

* Competitive compensation package

• Comprehensive benefits program
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options

How to Apply

If you're passionate about delivering exceptional customer service and working in a fast-paced call center environment, we want to hear from you! Apply now to join our team as an Experienced Customer Support Agent. Apply Job! Apply for this job