Experienced EST Fully Remote Customer Service Specialist – Home Service Business Support

At arenaflex, we're dedicated to making a difference in the lives of people in the trades. As a growing team, we support home service businesses by providing remote fractional CSRs to handle daily office tasks. Our mission is to serve our clients and their employees with genuine care, helping them succeed. This is an excellent time to join our established company and grow alongside us. About arenaflex arenaflex is a dynamic and supportive team that's passionate about serving the home service industry. We believe in empowering our clients to succeed by providing exceptional customer service, efficient scheduling operations, and expert support. Our team is committed to making a positive impact on the lives of our clients, their employees, and the communities we serve. Who We're Looking For We're seeking a highly motivated and experienced EST Fully Remote Customer Service Specialist to join our team. If you're a career-driven individual with a growth mindset, excellent communication skills, and a passion for delivering exceptional customer service, we'd love to hear from you. As a key member of our team, you'll have the opportunity to grow and develop your skills, work in a fast-paced environment, and make a real difference in the lives of our clients. Responsibilities As an EST Fully Remote Customer Service Specialist, you'll be responsible for: * Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments * Coordinating and scheduling technicians for service calls, installations, and repairs * Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies * Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service * Organizing documents, invoices, and client records * Processing customer payments and following up on overdue accounts * Assisting in the setup and implementation of ServiceTitan or similar dispatching software * Contributing to additional tasks to support the company's growth Minimum Qualifications To be successful in this role, you'll need: * Experience in scheduling or dispatching * Experience in a similar industry such as plumbing, HVAC, or electrical services is a plus * Proficiency in Google Suite and Slack * Experience in a Cloud-based CRM (Jobber, HouseCall Pro, SingleOps, etc.) is a plus * Excellent time management, multitasking, and problem-solving skills * Strong attention to detail and communication skills * Familiarity with industry terminology, processes, and materials is a plus * Must pass a background check Technical Requirements To perform this role, you'll need: * A desktop or laptop with webcam and speakers and a second monitor * An operation system based on Windows or Mac * Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible * 8gb RAM or more on a Windows or Mac desktop or laptop with webcam, speakers, and a second monitor * Supportable internet speeds and a router easily accessible from your workspace Position Details This is a remote, full-time position with the following details: * Monday - Friday, 8am - 5pm EST * 40 hours of work per week * High school or equivalent education required * No prior experience required (2 years of experience is preferred) Why Join arenaflex? At arenaflex, we offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package. If you're a motivated and experienced customer service professional looking for a new challenge, we'd love to hear from you. How to Apply If you're interested in joining our team, please submit your application through our website. We'll review all applications and contact you if we'd like to schedule an interview. Please note that we'll be in touch with you if we have any questions or need additional information. Equal Employment Opportunity arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Contact Us If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!

Benefits of Working at arenaflex

As an EST Fully Remote Customer Service Specialist at arenaflex, you'll enjoy a range of benefits, including: * Competitive compensation package * Opportunities for career growth and development * Dynamic and supportive work environment * Flexible work arrangements * Comprehensive training and support * Recognition and rewards for outstanding performance * Access to the latest technology and tools * Collaborative and inclusive team culture

What We Offer

At arenaflex, we're committed to providing our employees with the support and resources they need to succeed. Some of the benefits we offer include: * Comprehensive health insurance * Retirement savings plan * Paid time off and holidays * Flexible work arrangements * Professional development opportunities * Access to the latest technology and tools * Collaborative and inclusive team culture

How to Apply

If you're interested in joining our team, please submit your application through our website. We'll review all applications and contact you if we'd like to schedule an interview. Please note that we'll be in touch with you if we have any questions or need additional information.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!

Thank you for considering arenaflex as your next career step. We look forward to hearing from you!

Apply for this job