Experienced Data Entry/Implementation Specialist (Entry Level) – Client Onboarding and Process Management

At arenaflex, we're on a mission to revolutionize the way our stakeholders interact with our clients' products and services. As a key member of our team, you'll play a vital role in onboarding clients, processing plan configurations and renewals, and educating stakeholders on the value proposition of our clients' offerings. If you're a detail-oriented, customer-focused individual with a passion for process improvement, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team of experts is dedicated to delivering exceptional service and support to our clients and stakeholders. We're committed to fostering a culture of collaboration, innovation, and continuous learning, and we're excited to welcome talented individuals like you to our team.

Responsibilities

As an Experienced Data Entry/Implementation Specialist, you'll be responsible for:

• Onboarding clients to our platform, processing plan configurations and renewals with a 98.5% or higher success rate
• Identifying trends and proactively addressing issues to ensure clients are taking advantage of best practice solutions
• Enrolling employees via EDI or manually to our platform
• Providing service to employers in processing eligibility updates, including new hires, changes, and employee terminations
• Processing employer updates, including plan and funding, participant card, and claim escalations
• Analyzing, troubleshooting, and resolving client, plan, or customer escalations within a 3-5-day window
• Identifying gaps in existing processes and working with leadership to make recommendations, build solutions, and execute process improvement
• Gathering and documenting desired output from employers and their representatives, configuring employer and settings selected in required platforms
• Developing and continuously iterating best practices, providing suggestions and documentation for collateral and feedback
• Capturing all employer information and inputting it into systems with a high degree of accuracy

Education and Experience

* Bachelor's Degree or equivalent experience required

• Proficient in Microsoft Excel, Outlook, Project, Word, Visio, and PowerPoint
• 1+ years of experience working with employer groups is preferred
• 1+ years of experience in health insurance or consumer-directed products, such as HRAs, HSAs, FSAs, etc., whether at an agency, TPA, health plan, or financial institution is preferred

VALUES (the "How")

At arenaflex, we believe that our values are just as important as our individual performance goals. Our corporate values are:

• People First: We pride ourselves on bringing talented people together and treating one another with care. This means we assume best intentions and trust and respect each other, lifting our colleagues up and celebrating diverse perspectives.
• Partner Powered: We're committed to empowering our partners, knowing our success is shared and we win as one. We take this connection to heart, driving collaboration across teams and inspiring us to continuously raise the bar with the products and services we deliver.
• Always Advancing: We're driven by potential and relentlessly determined to achieve our goals. We thrive on the opportunity to get better every day and the thrill presented by new challenges, with a competitive edge that lies in the clarity of our vision, confidence in the future, and tenacity to deliver.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills and careers.

We offer

• Opportunities for professional development and training
• Mentorship and coaching from experienced colleagues
• A culture of continuous learning and innovation
• A dynamic and supportive work environment

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values collaboration, innovation, and continuous learning.

We offer

• A flexible and remote-friendly work environment
• A culture of transparency and open communication
• Opportunities for socialization and team-building
• A commitment to work-life balance

Compensation, Perks, and Benefits

arenaflex is committed to providing a competitive compensation package that reflects the value we place on our employees.

We offer

• A salary range of $60,000 - $80,000 per year, depending on experience and qualifications
• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and training

How to Apply

If you're a motivated and detail-oriented individual with a passion for process improvement, we want to hear from you! Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.

Pay Transparency

arenaflex is committed to pay transparency and will provide compensation ranges externally. If you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role. Please send an email identifying the title of the role you are interested in and the state you reside in to [[email protected]](mailto:[email protected]). Apply for this job