Experienced Customer Care Agent (Part-time) – Delivering Exceptional Online Casino Experience
At arenaflex, we're an award-winning online casino that's big on tech, performance, and fun. Since our launch in 2018, we've experienced explosive growth, and we're now looking for talented individuals to join our team of rock stars. As a Customer Care Agent at arenaflex, you'll be the voice of our customers, providing a tailored service that anticipates their needs and provides vital feedback to our core teams to continuously improve and develop our award-winning product.
About arenaflex
arenaflex is a dynamic and innovative online casino that's committed to delivering an exceptional gaming experience to our customers. We're passionate about creating a fun and engaging environment that's safe and secure for all our players. Our team is dedicated to providing top-notch customer service, and we're always looking for talented individuals who share our passion for delivering exceptional experiences.
Key Responsibilities
As a Customer Care Agent at arenaflex, you'll be responsible for:
* Handling live chat queries from our customers about a range of topics, including deposits, withdrawals, gaming, and safer gambling.
* Highlighting trends in contact to Senior Executives and Managers to support early identification of issues.
* Providing proactive and effective problem-solving skills to resolve customer queries in lightning speed.
* Identifying potentially vulnerable customers and ensuring they receive the right support as early as possible.
* Adhering to our policies and procedures to keep our site safe and secure.
* Understanding and listening to customer complaints, attempting to resolve these at the first point or escalating correctly where necessary.
What We're Looking For
We're looking for a proactive and customer-focused individual who:
* Has experience with Zendesk, so you can hit the ground running.
* Possesses a keen attention to detail and understands what 5* quality looks like.
* Has a minimum of 6 months experience working in a high-volume service environment.
* Has a great understanding of the customer service industry and what it takes to be best in class.
* Has previous experience in iGaming, although this is not essential as you'll receive top-class training.
What We Offer
At arenaflex, we take pride in providing an array of fantastic benefits to our valued team members. Enjoy a competitive salary package that recognizes your hard work and dedication. Need some extra time off? We've got you covered with additional leave days, and we believe in celebrating life's special moments, including your birthday, with dedicated birthday leave. Family matters to us, too, which is why we offer a generous four-week parental leave. Your well-being is our priority, supported by international health and life insurance. Stay motivated with wellness incentives and seize opportunities for personal and professional growth with our growth allowance. Embrace a flexible working environment that caters to your needs, and join our friendly and multinational team, where collaboration and camaraderie flourish.
Our Commitment to Diversity and Inclusion
We are committed to fostering a workplace that values and celebrates diversity. We welcome individuals of all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success. We actively promote equal opportunities for all employees and strive to create a space where everyone's voices are heard and respected. Join us in our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success.
Work Schedule and Location
This part-time position operates on a rotational schedule of 4 days on followed by 2 days off, including evening shifts and weekend work as part of the regular rotation. The shifts are 8am to 12pm and 6pm to 10pm. This can be a fully remote job from the EMEA time zone, and the role requires a minimum of 20 hours per week. The salary range offered is £11,000-£13,000.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we'd love to hear from you. Apply now to join our team of rock stars at arenaflex and be part of our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success.
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Join Our Team Today!
Don't miss out on this exciting opportunity to join our team of Customer Care Agents at arenaflex. Apply now and be part of our journey to deliver exceptional online casino experiences to our customers.
- Competitive salary package
- Additional leave days
- Dedicated birthday leave
- Generous four-week parental leave
- International health and life insurance
- Wellness incentives
- Growth allowance
- Flexible working environment
- Opportunities for personal and professional growth
Apply now and be part of our team of rock stars at arenaflex. We can't wait to hear from you!
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