Experienced Customer Practice Manager, Media & Entertainment, US - Telco, Media, Entertainment, Games, and Sports - arenaflex ProServe
Join arenaflex ProServe, a leading provider of cloud-based solutions, as we embark on a transformative journey in the Media & Entertainment domain. We're seeking an experienced Customer Practice Manager to lead and support customer programs, develop a long-term ProServe strategy, and drive strategic and financial value through transformative customer programs.
About arenaflex ProServe
arenaflex ProServe is the Professional Services team of arenaflex, the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating, which is why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Our team is dedicated to delivering exceptional customer experiences, driving business outcomes, and executing long-term strategic customer transformation roadmaps.
Key Responsibilities
As a Customer Practice Manager, you will be responsible for leading business outcomes, executing long-term strategic customer transformation roadmaps, and developing a unified account plan and pursuit plan that aligns with the arenaflex account team. You will establish executive relationships across Business & Technology groups, executive sponsorship of programs, and establish an internal network at arenaflex, most notably with internal organizations critical to success. You will also deliver on annual bookings, revenue, and customer satisfaction targets with deal structure aligned with defined customer outcomes and arenaflex ProServe business objectives.
Key Responsibilities:
* Lead business outcomes - ability to articulate accelerated customer outcomes through cloud transformation.
- Execution of long-term strategic customer transformation roadmaps, having a high Bias for Action to Deliver Results in ProServe and Platform bookings in the near term.
- Develop a unified account plan and pursuit plan that aligns with arenaflex account team (direct sales).
- Establish Executive relationships across Business & Technology groups, executive sponsorship of programs.
- Establish an internal network at arenaflex, most notably with internal organizations critical to success: Account Team (#OneTeam), Partner team, Global Services organization, Finance, Legal.
- Successful assumption of role of strategic advisor and expert with a deep knowledge of the cross-section of the customers' business and the cloud ecosystem.
- Deliver on annual bookings, revenue, and customer satisfaction targets with deal structure aligned with defined customer outcomes and arenaflex ProServe business objectives.
- Support scale through shared learnings and mechanisms across the ProServe team.
About the Team
Our team is diverse, with experiences ranging from traditional to non-traditional paths. We value diverse experiences and encourage candidates to apply, even if they don't meet all of the preferred qualifications and skills listed in the job description. We're committed to creating an inclusive team culture that empowers us to be proud of our differences.
Why arenaflex?
arenaflex is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating, which is why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Our team is dedicated to delivering exceptional customer experiences, driving business outcomes, and executing long-term strategic customer transformation roadmaps.
Inclusive Team Culture
Here at arenaflex, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
* Bachelor's degree, or 7+ years of professional or military experience
- 5+ years of Media & Entertainment Industry experience
- 8+ years of IT consulting and management experience in customer-facing roles
- A proven track record of scoping, selling, and delivering large-scale enterprise IT Transformation programs
- Experience in leading solutions that include core products, third-party products, and custom-built solutions
Preferred Qualifications
* A consistent track record of achieving sales targets and opportunity management
- Excellent written and verbal communication skills, including workgroup leadership and executive presentations
Compensation
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. arenaflex is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
How to Apply
If you're passionate about leading business outcomes, executing long-term strategic customer transformation roadmaps, and driving strategic and financial value through transformative customer programs, we encourage you to apply. Please visit our career site to submit your application.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our disability accommodations page. Apply for this job