Experienced Patient Customer Service Representative – Remote Work Opportunity

At arenaflex, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! arenaflex's Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then arenaflex is the place for you!

Responsibilities:

Our ideal candidate will be responsible for:

• Answering 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing exceptional customer service and resolving patient inquiries in a timely and professional manner.
• Initiating payment plans for patients with outstanding balances, ensuring that patients understand their financial obligations and are empowered to make informed decisions about their care.
• Utilizing multiple resources to resolve patient inquiries while on the phone, demonstrating a proactive and solution-focused approach to customer service.
• Maintaining performance goals, including metrics related to call volume, resolution rates, and customer satisfaction.
• Becoming proficient with processes after completing a structured training program, demonstrating a willingness to learn and adapt to new systems and procedures.

Knowledge, Skills, and Abilities:

To succeed in this role, you will need:

• The ability to work and learn in a fast-paced environment, with a high level of energy and enthusiasm for delivering exceptional customer service.
• Attention to detail, with a focus on accuracy and precision in all interactions with patients and stakeholders.
• The ability to perform successfully in a team environment, with a collaborative and supportive approach to working with colleagues.
• Excellent organization skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Proficiency navigating multiple computer screens and applications, with a strong understanding of technology and its applications in customer service.
• Alpha-Numeric data entry proficiency, with a high level of accuracy and speed.
• Excellent communication skills, with the ability to articulate complex information in a clear and concise manner.

Requirements:

To be considered for this role, you will need:

• A High School Diploma or equivalent.
• A dedicated work-from-home space, with a reliable internet connection and a quiet, distraction-free environment.
• The ability to manage time and tasks independently, with a high level of productivity and efficiency.
• Previous medical and/or call center experience is a plus, but not required.

Technical Requirements:

To ensure success in this role, you will need:

• An internet download speed of at least 50 megabytes per second.
• No satellite internet, with a reliable and stable connection.
• The ability to connect equipment to a router/modem with an Ethernet cord, without using Wi-Fi, mobile routers, or mobile hotspots with Ethernet ports.

Why Join arenaflex as a Customer Service Support Representative?

* Work from home opportunity, with the flexibility to manage your schedule and work environment.

• Quarterly variable bonus potential, with opportunities to earn additional income based on performance.
• Generous paid time off, with a focus on work-life balance and employee well-being.
• Medical, Vision, and Dental Insurance Options, with a comprehensive benefits package.
• Flexible Spending Accounts, with a focus on employee financial wellness.
• 401(k) and Employee Stock Purchase plans, with opportunities for long-term savings and investment.
• No Charge Lab Testing, with access to advanced medical testing and diagnosis.
• Fitness Reimbursement Program, with a focus on employee health and wellness.
• And many more incentives, with a focus on employee satisfaction and engagement.

Pay Range:

The pay range for this role is $15.25-$21.00 per hour, or the state/local minimum wage, if higher.

Application Window:

The application window for this role closes on October 2, 2024.

Shift and Schedule:

The shift for this position will be Monday-Friday, 11am-8pm EST, which is equivalent to 10am-7pm CST, 9am-6pm MST, and 8am-5pm PST.

Benefits:

arenaflex offers comprehensive benefits to eligible employees, including:

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Equal Opportunity Employer:

arenaflex is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind, and make employment decisions based on the needs of our business and the qualifications of the individual.

Accessibility:

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