Experienced Patient Care Coordinator – REMOTE After Hours Call Center Operations

At arenaflex, we're dedicated to providing exceptional patient care and empowering individuals to manage their health and treatment at home. As a national leader in home medical equipment and services, we're committed to delivering high-quality products and outstanding customer care through hundreds of locations across 45 states. Our mission is to help patients lead a more comfortable and productive life, and we're seeking a talented and compassionate Patient Care Coordinator to join our team.

Overview and Responsibilities

We're seeking a dedicated and customer-focused Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a key member of our operations team, you'll be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a remote work opportunity, allowing you to work from the comfort of your own home while making a meaningful impact on the lives of our patients.

Key Responsibilities:

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications and Requirements:

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)
• Background investigation (company-wide)
• Drug screen (when applicable for the position)

Essential Skills and Competencies:

* Effectively communicate in English; both oral and written

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Physical Demands and Work Environment:

* Requires sitting, walking, standing, talking, or listening

• Requires close vision to small print on computer and/or paperwork
• Work from home in a quiet and distraction-free environment

Benefits and Perks:

* Competitive hourly rate of $16 plus a Quarterly Bonus opportunity

• 100% REMOTE work from home day one of employment
• Generous Paid Time Off and Paid Holidays
• Overtime Pay for Non-Exempt Hourly positions
• Employee Discount Program
• Employee Recognition Program
• Bonus and Incentive Opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Career Growth Opportunities and Learning Benefits:

* Opportunities for professional growth and development in a dynamic and fast-paced industry

• Access to ongoing training and education to enhance your skills and knowledge
• Collaborative and supportive work environment with a team of dedicated professionals

Work Environment and Company Culture:

* arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

• We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees
• Our company culture values diversity, inclusion, and respect for all individuals

How to Apply:

If you're a motivated and compassionate individual with a passion for patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to reviewing your application and discussing this opportunity further.

Equal Opportunity Employer Statement:

arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply for this job