Experienced Part-Time Remote Customer Service Specialist – Healthcare Access Center

At arenaflex, we're dedicated to delivering exceptional patient care and experiences through our multi-specialty physician-led organization. As a Remote Part-Time Customer Service Specialist, you'll play a vital role in facilitating patient healthcare needs by serving as the initial point of contact and liaison between patients, healthcare facilities, physicians, clinical staff, and practices. If you're passionate about delivering outstanding customer service and have a knack for navigating complex healthcare systems, we encourage you to join our team.

About arenaflex

arenaflex is the multi-specialty physician-led organization of arenaflex HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region. Since 1994, we've provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve.

Responsibilities

As a Remote Part-Time Customer Service Specialist, you'll be responsible for:

• Navigating the electronic health record to obtain and validate historical information; capturing and documenting demographic and financial information in the electronic health record; maintaining accountability for accurate data entry in the electronic health record and maintaining patient privacy and security as outlined by HIPAA.
• Managing a high volume of incoming calls from patients, healthcare providers, and facilities who are calling for a variety of reasons, to include scheduling appointments, refilling medications, obtaining insurance referrals, receiving symptom-based care, obtaining pre-certification for testing, insurance and/or billing questions, requests for medical forms and/or test results, etc.; ensuring resolution to the call.
• Leveraging critical thinking with speed and accuracy to identify reason for the call and take appropriate action based on caller need and acuity; researching complex issues in the electronic health record and consulting/escalating to clinical staff when necessary; leveraging multiple job aids and resources to provide appropriate level of service.
• Scheduling patient visits based on complex provider preferences; verifying and updating insurance and checks insurance eligibility; collecting and documenting demographics; maintaining proficiency in and shares knowledge of insurance basics, MyChart, and appointment instructions; documents and sends messages to providers and clinical staff in the electronic health record for clinical-based needs; communicates directly with providers (physicians) to relay pertinent clinical information during after hours.
• Managing calls within established performance and customer service standards; achieving targeted abandoned call rate, average speed of answer, and average transaction time; providing excellent and consistent customer service in a variety of situations; communicating in a professional, positive, and respectful manner with patients, providers, arenaflex staff, and external organizations.

Requirements

* High School Diploma or GED

• 2-5 years of recent healthcare or customer service experience
• Ability to work in a constant state of alertness and in a safe manner is an essential function of this job
• Typing Test Required (minimum speed 35 wpm, 90% accuracy)
• Must live within 1 hour of St. Louis, Missouri
• Availability to work 28 hours per week, Monday-Tuesday 7:30am-4pm, Wednesday-Friday 9a-1pm

Benefits and Perks

As a Remote Part-Time Customer Service Specialist, you'll enjoy:

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by arenaflex
• Pension Plan*/403(b) Plan funded by arenaflex
• 401(k) plan with arenaflex match
• Tuition Assistance available on first day
• arenaflex Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills. As a Remote Part-Time Customer Service Specialist, you'll have access to:

• arenaflex Institute for Learning and Development, which offers a range of training programs and resources to help you develop your skills and advance your career
• Opportunities for career advancement and professional growth within arenaflex
• A supportive and collaborative work environment that encourages learning and development

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced organization that values innovation, collaboration, and customer satisfaction. As a Remote Part-Time Customer Service Specialist, you'll work in a virtual environment that allows you to work from the comfort of your own home. You'll be part of a team that's passionate about delivering exceptional patient care and experiences.

How to Apply

If you're passionate about delivering outstanding customer service and have a knack for navigating complex healthcare systems, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job