Experienced Customer Service Representative – Participant Svcs Rep III (Remote)
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! arenaflex is seeking a highly skilled and dedicated Participant Svcs Rep III to join our team of customer service professionals. As a key member of our team, you will play a vital role in supporting customers and providing valuable insights, education, and direction for online support.
About arenaflex
arenaflex is a leading provider of health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With over 7 million clients and $62 billion in assets, we work with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners to help the people they care about plan, save, and invest for a brighter future. Our commitment to integrity, customer obsession, and people-centricity sets us apart, and we're proud to be recognized as one of the fastest-growing companies in the industry.
The Role
As a Participant Svcs Rep III, you will be responsible for providing exceptional customer service through verbal and written communications, resolving issues without management intervention, and protecting sensitive customer information with discretion. You will be the primary point of contact for customers, handling all incoming and outgoing phone calls, emails, voicemails, and chat inquiries. Your expertise will be in providing high-quality, customer-focused answers by educating customers on H&B policies and programs, troubleshooting Web and Online issues, and maintaining a professional approach to client service.
Key Responsibilities:
* Handle all incoming and outgoing customer phone calls
- Respond to email, voicemail, and chat inquiries from customers
- Provide high-quality, customer-focused answers by educating customers on H&B policies and programs
- Handle troubleshooting inquiries for Web and Online issues, including consulting with customers to support easy navigation of available online tools
- Accountable for resolving issues without management intervention to remove barriers for the member
- Accountable to protect sensitive customer information with discretion
- Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals/deadlines
- Maintain a professional approach to client service, consistent with arenaflex protocol and service levels
- Other duties as assigned
What We're Looking For:
* High school diploma, GED, or college degree
- 1-3 years of experience in customer service
- Prior call center experience preferred, but not required
- Computer knowledge and skills, comfortable learning new systems
- Able to learn, memorize, and retain information
- Knowledge of Medical/Reimbursement Terminology
- Can adapt to a fast-paced environment
- Able to work hours of 11:30 am-8:00 pm EST
- Proficiency in Microsoft Excel, Word, and Outlook
- An aptitude for prioritization and multi-tasking
- Problem-solving and analytical skills
- Attention to detail and accuracy
Why Join arenaflex?
* Competitive hourly pay rate of $20.00
- Opportunity to work in a fast-paced, dynamic environment with a team of like-minded professionals
- Comprehensive training program to ensure your success
- Ongoing support and development opportunities to help you grow in your career
- Collaborative, fun work environment that champions career development
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including health, wealth, and retirement solutions
Training and Onboarding:
* Training Class/Start Date: December 9, 2024 (subject to change due to business needs)
- Training Schedule/Shift: Monday to Friday from 9 a.m. ET to 5:30 p.m. ET (subject to change due to business needs)
- Pacific Time: 6 a.m. to 2:30 p.m.
- Mountain Time: 7 a.m. to 3:30 p.m.
- Central Time: 8 a.m. to 4:30 p.m.
- Product exam at the end of training, with a passing score required to continue in the role
- Regular Schedule/Shift: Monday to Friday from 8 a.m. ET to 5 p.m. ET (subject to change due to business needs)
- Pacific Time: 5 a.m. to 2 p.m.
- Mountain Time: 6 a.m. to 3 p.m.
- Central Time: 7 a.m. to 4 p.m.
- Some Saturdays from 9 a.m. ET to 1 p.m. ET (subject to change due to business needs)
- Pacific Time: 6 a.m. to 10 a.m.
- Mountain Time: 7 a.m. to 11 a.m.
- Central Time: 8 a.m. to 12 p.m.
Remote Work Opportunities:
* arenaflex offers remote work opportunities for this role, with the ability to work from anywhere in the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA, and WV.
- Remote status and role locations are subject to change.
How to Apply:
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
About arenaflex
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Disclaimer:
arenaflex is not responsible for any errors or omissions in the job posting. arenaflex reserves the right to modify or cancel the job posting at any time without notice. Apply for this job