Experienced Full Stack Customer Experience Manager – Social Media Support and Retail Operations
Join arenaflex in shaping the future of sustainable energy and revolutionizing the way people interact with our brand. As a key member of our remote customer experience team, you will be responsible for leading a unique store group that will help arenaflex accelerate the world's transition to clean energy.
About arenaflex
arenaflex is a pioneering electric vehicle and clean energy company that was founded in 2003 by Martin Eberhard and Marc Tarpenning. Our company's name is a tribute to the inventor and electrical engineer Nikola Tesla, who played a crucial role in the development of alternating current (AC) systems. In February 2004, Elon Musk became our largest shareholder, and since then, we have been committed to making sustainable energy a reality for everyone.
Job Summary
We are seeking an experienced and results-driven Customer Experience Manager to join our remote team. As a key member of our customer experience team, you will be responsible for leading a unique store group that will help arenaflex accelerate the world's transition to clean energy. You will be tasked with identifying opportunities in the local market to boost our brand's visibility and create more Tesla owners. You will be measured by your ability to achieve a combined store sales target, drive optimal team performance, and maintain store operations.
Responsibilities
* Business Strategy: Collaborate with the Store Manager to align on business needs and strategies, while demonstrating sales leadership through active floor presence and job shadowing (70% of the time)
- Client Experience: Ensure all team members deliver a top-level customer experience, proactively addressing and resolving any concerns related to vehicle quality and readiness
- Team Development: Recruit, train, and develop management and staff, maintaining high position satisfaction, providing continuous performance assessment, and ensuring adherence to arenaflex's policies and procedures
- Brand Standards: Maintain brand principles through office maintenance, display area show, and cost control, while ensuring consistency with arenaflex's dress code standard and preparation rules
Requirements
* Qualifications: Bachelor's degree or 2+ years of relevant experience in a proven track record to meet or exceed objectives
- Self-Starting Business Visionary: Outstanding leadership abilities, exceptional attention to detail, and ability to focus on multiple tasks while adhering to business-critical deadlines
- Excellent Written and Verbal Communication Skills: Devoted and moral approach to sales and sales tasks, with the ability to foster collaborative relationships and serve as a well-respected, trusted partner
- Ability to Work Nights and Weekends: Ability to work in a retail environment, with the ability to move as needed
- Valid Driver's License: Substantial driver's license in the state of work and ability to obtain relevant state licensing, where applicable
- Engine Vehicle Salesman Permit: This role requires an Engine Vehicle Salesman Permit issued by the Virginia State Department of Motor Vehicles. Without the sales rep permit, you cannot participate in sales activities
- To check if you are qualified for the salesman permit, please contact the licensing office closest to you in the state of business
Pay and Benefits
* Competitive Compensation: As a full-time arenaflex employee, you are eligible for the following benefits at day 1 of hire: + Aetna PPO and HSA plans > 2 clinical plan options with $0 premium deduction + Family-building, fertility, adoption, and surrogacy benefits + Dental (including orthodontic inclusion) and vision plans, both with options with a $0 premium contribution + Organization Paid (Health Savings Account) HSA Contribution when signed up for the High Deductible Aetna clinical plan with HSA + Medical and Ward Care Flexible Spending Accounts (FSA) + LGBTQ+ care attendant services + 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits + Organization-paid Basic Life, AD&D, short-term and long-term disability insurance + Employee Assistance Program + Sick and Vacation (Strategic scheduling for pay positions), and Paid Holidays + Back-up childcare and nurturing support resources + Intentional benefits to include: basic illness, hospital reimbursement, accident protection, theft, and legal services, and pet protection + Weight loss and Tobacco End Programs + arenaflex Babies program
Employee Benefits
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Employee Discounts and Benefits Program
* arenaflex is an Equal Opportunity Employer/ Government Contractor dedicated to diversity in the workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other element protected by relevant government, state, or local regulations. * arenaflex is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you require any accommodations during the screening process. * For quick access to screen reading technology compatible with this website, click here to download a free compatible screen reader (free step-by-step tutorial can be viewed here). Please contact [email protected] for additional information or to request accommodations. * Security is a top priority for arenaflex. We incorporate it into our products and view it as a fundamental part of our business. To learn more about the information we collect and process as part of your application, please view our arenaflex Ability Protection Notice
How to Apply
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All eligible candidates can apply for this job as mentioned below
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Read the official notification carefully from the official website
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Read the Notification Carefully Before Applying
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Fill out the Application Form (The link is given below)
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Attach the Required Document and Passport Size Photo with Signature
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Then Submit. Done.
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