Abuse Hotline Counselor

Job Description:

• Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky.
• Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers.
• Acquires the knowledge and skills needed to interview clients and gather needed information to accept Abuse line Intake referrals.
• Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
• Screens for possible suicide/ homicide risk for callers and connects callers meeting criteria for crisis intervention services to Crisis Intervention Counselors.
• Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services.
• Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues.
• Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct.
• Presents a professional demeanor in all interactions with internal and external customers.
• Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of all positions.

Requirements:

• 60 hours completed undergraduate course work (or current undergraduate student status) in Sociology, Social Work, Psychology, Education, Human Services, Business or a related field of study.
• Good communication and interpersonal skills.
• Ability to use techonology to complete web reports.
• Ability to make sound decisions and judgments in stressful or unusual situations.
• Good time-management skills and the ability to work in a team environment.
• Minimum of 6 months experience in social services/ mental health services preferred.
• An equivalent combination of education and experience may be considered in lieu of the 60 hours undergraduate course work.

Benefits:

• Competitive salaries and benefits
• Continued training
• Effective mentoring

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