Experienced Customer Service Representative – Onsite or Remote Opportunity at arenaflex
Job Summary:
Join arenaflex, a leading financial services company, as an Experienced Customer Service Representative. This role offers a unique blend of customer-facing experience, career growth opportunities, and a dynamic work environment. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving issues, and promoting arenaflex's products and services. With a focus on personal success, respect, health, wellness, fun, and giving back, arenaflex is the perfect place to launch or advance your career.
About arenaflex:
arenaflex is a forward-thinking financial services company dedicated to providing innovative solutions to individuals and businesses. With a strong commitment to customer satisfaction, arenaflex has established itself as a leader in the industry. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks.
Key Responsibilities:
* Answer inbound calls about arenaflex's products and services with a highly professional demeanor
- Understand and apply policies and procedures used for daily operations
- Take accountability for customer satisfaction and achieve high satisfaction on customer surveys
- Demonstrate a strong phone presence while assisting customers with less than perfect credit
- Participate in team meetings and contribute to a positive, collaborative work environment
- Meet or exceed performance metrics and goals
Training and Development:
arenaflex is committed to investing in our team members' growth and development. Our extensive paid training program, up to 3 weeks in length, will equip you with the knowledge and skills necessary to succeed in this role. Ongoing training opportunities will be available to support your future success.
Pay and Benefits:
* Base wage starting at $17.00-$18.90/hour with opportunities to increase take-home pay
- Top 75% of associates are eligible for incentives
- Career path from Associate I to Associate IV, with each step earning an increase in pay
- Earn up to an additional $3.50/hour when working non-traditional hours
- Bilingual skills are compensated in the form of a 10% differential
- Flexible scheduling opportunity for top performers
- Competitive benefits package, including:
+ Full medical benefits for 20+ hours/week + FREE dental and vision coverage + Generous time off plans, including PTO, Sick Pay, and Bonus Days + 401(k) - dollar-for-dollar match up to 5% of total compensation + Special discounts and offers for events at the Denny Sanford PREMIER Center + Employee Wellness Program + Paid Community Volunteer Hours - arenaflex averages 30,000 hours per year + Fun Employee Parties
Our Culture:
At arenaflex, we value personal success, respect, health, wellness, fun, and giving back. Our team is rewarded, valued, and celebrated for their hard work. Career advancement opportunities are a key part of our culture, demonstrating our commitment to our team members' growth and development. We show appreciation through a variety of means, including concerts, outdoor bashes, cash, car giveaways, and more.
Work Environment:
This role offers the flexibility to work onsite in Dakota Dunes or remotely. Remote employees must live within 50 miles of a PREMIER location or plan on relocating. Our work environment is dynamic and fast-paced, with a focus on delivering exceptional customer service.
Requirements:
* High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of customer service experience in a call center or retail environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet performance metrics and goals
- Bilingual skills (English/Spanish) a plus
How to Apply:
If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, apply now to join the arenaflex team. Apply for this job