Experienced Customer Service Representative – National Campaigns Unit (FULLY REMOTE)

At arenaflex, we're on a mission to revolutionize the way companies communicate with their shareholders. As a key member of our National Campaigns Unit, you'll play a vital role in providing exceptional customer service to public companies, helping them navigate complex shareholder communications. If you're passionate about delivering top-notch support, have a knack for resolving conflicts, and thrive in a dynamic, FULLY REMOTE environment, we want to hear from you!

About arenaflex

As a global leader in Full-Stack Technology Services, Talent Services, and real-world application, arenaflex partners with progressive leaders to drive change. With a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. Our commitment to innovation, diversity, and inclusion has earned us a reputation as a trusted advisor in the industry.

Job Summary

As an Experienced Customer Service Representative in our National Campaigns Unit, you'll be responsible for providing exceptional support to public companies, helping them navigate complex shareholder communications. You'll work with internal clients, such as Computershare and Georgeson, to deliver high-quality shareholder communications, including inbound, outbound, and email responses. Your primary goal will be to educate shareholders about the importance of accurate information and direct them to reliable sources for voting.

Key Responsibilities

* Provide exceptional customer service to public companies, helping them navigate complex shareholder communications

• Work with internal clients, such as Computershare and Georgeson, to deliver high-quality shareholder communications
• Respond to inbound, outbound, and email inquiries from shareholders, providing accurate and timely information
• Educate shareholders about the importance of accurate information and direct them to reliable sources for voting
• Collaborate with team members to resolve conflicts and ensure seamless communication
• Stay up-to-date on industry trends and developments, applying this knowledge to improve customer service and support

Essential Qualifications

* High School Diploma or GED required

• 6 months+ years of customer service, data entry, or related experience
• Good speaking voice and ability to communicate effectively
• Ability to read and correct grammar/English speaking
• Strong problem-solving and conflict resolution skills
• Excellent time management and organizational skills
• Ability to work in a dynamic, FULLY REMOTE environment

Preferred Qualifications

* Experience in a call center or customer service environment

• Familiarity with shareholder communications and proxy voting processes
• Strong knowledge of grammar, punctuation, and spelling
• Ability to work in a fast-paced environment with multiple priorities
• Experience with data entry and record-keeping software

Equipment Requirements

* MacBook (not preferred, but has to be a current operating system) or Windows (10 or 11)

• Headsets – need USB headsets (no wireless)
• Dual monitors will be beneficial, but not required
• Ability to come off mute when called on (unacceptable not to participate), materials open and are on the current example that is being shared, and participating in the chat when asked to complete a task
• Internet Speed: 50 download/ 10 upload

Work Environment and Company Culture

As a member of our National Campaigns Unit, you'll be part of a dynamic, FULLY REMOTE team that values collaboration, innovation, and customer satisfaction. Our company culture is built on a foundation of diversity, inclusion, and respect, with a commitment to providing a safe and supportive work environment for all employees.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for career growth and professional development
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements, including FULLY REMOTE options

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we want to hear from you! Apply now to join our National Campaigns Unit as an Experienced Customer Service Representative. Apply for this job