Experienced Customer Service Representative – Medicaid and Medicare Support

At arenaflex, we're dedicated to delivering exceptional healthcare services that put our heart into every moment of our customers' lives. As a valued member of our team, you'll play a vital role in transforming our culture and accelerating innovation to make healthcare more personal, convenient, and affordable. We're seeking an experienced Customer Service Representative to join our team, providing top-notch support to Aetna Medicaid members and providers.

About arenaflex

arenaflex is a leading healthcare company that's committed to putting our heart into every moment of our customers' lives. With a clear purpose to deliver enhanced human-centric healthcare for a rapidly changing world, we're driven by our Heart At Work Behaviors™ to empower our colleagues to transform our culture and accelerate innovation. Our team is passionate about making a difference in the lives of our customers, and we're excited to welcome like-minded individuals who share our commitment to excellence.

Job Summary

As a Customer Service Representative, you'll be responsible for providing telephone assistance to Aetna Medicaid members and providers, answering a wide range of inquiries, and delivering exceptional customer experiences. This is a remote opportunity, and you'll need to live within 50 miles of Richmond, VA. If you're a customer-focused individual with excellent communication skills and a passion for delivering top-notch support, we encourage you to apply.

Responsibilities

* Answer inbound member and provider calls and respond to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs

• Provide accurate and timely information to customers, resolving issues and concerns in a professional and courteous manner
• Utilize high-speed internet connectivity with secure service via ethernet cable (Wi-Fi is not permitted)
• Meet performance standards, attendance requirements, and call quality goals
• Collaborate with colleagues to ensure seamless customer experiences and resolve complex issues
• Participate in ongoing training and development to enhance skills and knowledge

Training and Onboarding

* Our comprehensive training program will equip you with the skills and knowledge needed to excel in this role

• You'll receive training on our systems, processes, and policies, as well as ongoing coaching and support to ensure your success
• Our training schedule is 8:30 AM - 5:00 PM EST, Monday through Friday, for the first 6 weeks
• Once you've completed training, you'll transition to our production schedule, also 8:30 AM - 5:00 PM EST, Monday through Friday

Requirements

* High school diploma or equivalent required

• Ability to communicate effectively with members and providers orally and in written form
• Strong customer service skills and a passion for delivering exceptional experiences
• Ability to work from home and be self-sufficient
• Must commute to the office in Richmond, VA when unable to work from home due to prolonged technical problems

Preferred Qualifications

* Experience working remotely in a call center setting

• Experience with Medicaid and Medicare
• Strong knowledge of healthcare benefits and services

Compensation and Benefits

* The typical pay range for this role is $17.00 - $27.90 per hour

• In addition to your compensation, you'll enjoy a comprehensive benefits package, including medical, dental, and vision benefits
• Eligible employees may enroll in our 401(k) retirement savings plan and Employee Stock Purchase Plan
• We offer a fully-paid term life insurance plan, short-term and long-term disability benefits, and numerous well-being programs
• You'll also enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year

COVID-19 Vaccination Requirement

* CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law

• You're required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment

Equal Employment Opportunity

* arenaflex is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities

• We strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions
• If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS)

How to Apply

If you're a motivated and customer-focused individual who's passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits, and to submit your application. Apply for this job