Experienced Contract Customer Service Representative – Member Support & Healthcare Navigation
At arenaflex, we're revolutionizing the healthcare economy by delivering high-quality and affordable care for all. Our mission is to empower employers to restructure their healthcare benefits, providing clear incentives and data-driven insights that direct employees to higher-quality and lower-cost healthcare providers. By doing so, we're creating a healthcare system where patients receive better health outcomes, and doctors are rewarded for practicing well, not performing more procedures. As a Contract Customer Service Representative, you'll play a vital role in helping us achieve this mission by engaging with arenaflex members to find the right healthcare for their needs, understand our program, and assist them in getting their eligible claims paid.
About arenaflex
arenaflex is a rapidly growing company backed by top-tier venture capital firms. We're passionate about transforming the healthcare economy and making a meaningful impact on people's lives. Our team is dedicated to delivering exceptional service and support to our members, and we're looking for like-minded individuals to join our mission.
Job Summary
We're seeking an experienced Contract Customer Service Representative to join our team and provide exceptional support to arenaflex members. As a member of our team, you'll be responsible for delivering amazing service via phone, chat, and email, offering education and guidance to help members understand and utilize their benefit, and finding the right provider for their needs. You'll become an expert on arenaflex's product, operations, and member needs, and will be an integral part of our team's success.
Responsibilities
As a Contract Customer Service Representative, your responsibilities will include:
- Delivering exceptional service to arenaflex members via phone, chat, and email, offering education and guidance to help them understand and utilize their benefit, and finding the right provider for their needs
- Following documented best practices for handling member inquiries, suggesting process improvements as you identify them
- Managing and organizing workload using arenaflex's platform and tools, including Zendesk and G Suite
- Triaging and escalating complex and urgent member care needs
- Retaining a detail-oriented working knowledge of employer health benefits and insurance
- Relaying member feedback to leadership teams to improve arenaflex's solution
Candidate Profile
We're looking for a passionate and empathetic individual who is committed to delivering exceptional service and support to arenaflex members. If you have:
- A passion for helping people solve their problems with an ability to think creatively and empathetically
- Experience working in a customer-facing environment with demonstrated experience staying calm under pressure
- Excellent written and verbal communication skills
- A high level of process-orientation, digital organization, and resourcefulness
- A desire to work in a rapidly evolving startup environment, comfortable with some ambiguity
- A desire to be a part of our mission to improve the healthcare system
- Enthusiasm for a role with room for growth
- A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred)
- A bachelor's degree is preferred but not required
What We Offer
As a Contract Customer Service Representative at arenaflex, you'll enjoy:
- Competitive hourly rate of $17-19/hour
- Opportunities for growth and professional development in a rapidly evolving startup environment
- A dynamic and supportive team environment
- Flexible scheduling to accommodate your needs
- A comprehensive benefits package, including medical, dental, and vision coverage
- A 401(k) plan with company match
- Paid time off and holidays
- Opportunities for professional development and continuing education
Work Environment
As a remote worker, you'll have the flexibility to work from the comfort of your own home or a quiet and distraction-free workspace. We require a reliable internet connection and a quiet workspace to ensure that you can focus on delivering exceptional service to our members.
How to Apply
If you're passionate about delivering exceptional service and support to arenaflex members, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Accommodations for Qualified Individuals with Disabilities
arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Beware of Job Scam Fraudsters
arenaflex does not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be an arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected]. Apply Job! Apply for this job