Experienced Full Stack Customer Service Representative – Commercial and Public Sector Support

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a leading provider of customer experience and digital transformation solutions, we're seeking highly motivated and customer-focused individuals to join our team as Full Stack Customer Service Representatives. In this role, you'll have the opportunity to work with some of the most recognizable brands in the world, providing exceptional support to our commercial and public sector clients.

About arenaflex

arenaflex is a dynamic and innovative company that helps businesses take on their customer experience (CX) and digital experience (DX) challenges differently. With a strong focus on industry-leading solutions, we deliver exceptional experiences and drive optimal performance for our clients. Our team of experts provides business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by offering general and specialized hosting, software, staff, and services.

Job Summary

As a Full Stack Customer Service Representative, you'll be responsible for handling inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. You'll work on behalf of some of the most recognized brands in the world, interacting with hundreds of customers each week to resolve support issues, sell new products and services, and ensure best-in-class customer experience.

Key Responsibilities

* Listen to and resolve customer issues in a timely and professional manner

• Utilize systems and technology to complete account management tasks and provide exceptional customer service
• Recognize sales opportunities and apply sales skills to upgrade customers
• Explain and position products and processes when interacting with customers
• Appropriately escalate customer dissatisfaction and provide solutions
• Ensure first call resolution through problem-solving and effective call handling

Essential Qualifications

* Must be 18 years of age or older

• High school diploma or equivalent
• Experience with data-entry utilizing a computer
• The ability to read and speak English fluently
• Have a wired, high-speed internet connection (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts within our hours of operation, including the training period
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications

Preferred Qualifications

* One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

• State or Federal work experience

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and conflict resolution skills
• Ability to multitask and stay focused
• Strong team orientation and customer focus
• Ability to thrive in a dynamic and ever-changing environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Full Stack Customer Service Representative, you'll have access to:

• Comprehensive training programs to help you develop your skills and knowledge
• Opportunities for advancement to leadership roles, including Supervisor, Trainer, Talent Acquisition, and Operations Management
• Regular reviews and raises based on performance and tenure
• A fun and engaging work environment with a casual dress code

Work Environment and Company Culture

Our office is a professional and dynamic environment that fosters collaboration and innovation. As a Full Stack Customer Service Representative, you'll have the opportunity to work with a talented team of experts who are passionate about delivering exceptional customer experiences. We offer a range of benefits, including:

• Medical, dental, and vision coverage options
• Paid time-off and paid holidays
• Regular raises and bonuses
• Advancement opportunities and career growth
• Fun and engaging work environment with a casual dress code

Compensation and Perks

As a Full Stack Customer Service Representative, you'll receive a competitive salary of $15.00/hour, plus bonus and benefits. You'll also have access to a range of perks, including:

• Cash and prize contests
• Paid training opportunities
• Regular daily, weekly, and monthly incentives
• Opportunities to earn additional income through sales and performance-based bonuses

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

Conditions of Employment

All arenaflex locations:

• Must be authorized to work in the country where the job is based
• Subject to the program and location of the position
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of arenaflex to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes diversity in the workplace. We are committed to providing a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling arenaflex's commitment to a diverse and equal-opportunity work environment.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below. Apply Job!

Note

The purpose of this job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. ID2020-3895 Updated Date: 9/27/2024 Department: z_Advertised on Indeed Hosted Schedule: Multiple Schedules Available Wage Description: $15.00 / hour + Bonus & Benefits Education: High School Diploma/GED Min. Years Experience: 0 Company/Brand: arenaflex Location: US-NM-Las Cruces Career Level: Entry-Level Employment Type: Full-Time & Part-Time Reports To: Supervisor Apply for this job