Experienced Full Stack Customer Care Professional – Small Business Sales and Service

At arenaflex, we're committed to empowering our customers and colleagues to achieve their full potential. As a Customer Care Professional in our Small Business Sales and Service team, you'll play a vital role in delivering exceptional customer experiences and driving business growth. If you're passionate about building strong relationships, providing top-notch service, and selling innovative solutions, we want to hear from you.

Join the arenaflex Team and Unlock Your Potential

At arenaflex, we're more than just a company – we're a community of like-minded individuals who share a common goal: to provide the world's best customer experience every day. Our team is built on a foundation of trust, respect, and open communication, and we're committed to creating a workplace that's inclusive, supportive, and empowering. As a Customer Care Professional, you'll be the face of our company, interacting with small business owners and decision-makers to understand their needs and provide tailored solutions. You'll work in a fast-paced, metric-driven environment, where your skills, creativity, and problem-solving abilities will be put to the test. But don't worry – we'll provide you with the training, coaching, and support you need to succeed.

What You'll Do Every Day

As a Customer Care Professional, your responsibilities will include:

• Service inbound calls, engaging and consulting with small business owners and decision-makers to understand their needs and recommend the right arenaflex Small Business Services products
• Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of arenaflex Small Business Services
• Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
• Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment
• Document necessary account information according to established policies and procedures
• Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices

Minimum Qualifications

To be successful in this role, you'll need:

• Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
• Proven success in a customer service and sales environment (two years+)
• Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment
• High school diploma or equivalent required. Education benefits available
• The hours of operation for this position are Monday-Sunday 7:00 am EST - 1:00 am EST

Preferred Qualifications

While not required, experience owning or working in a small business is a plus.

Work Environment and Culture

As a Customer Care Professional, you'll work in our Phoenix Desert Ridge Service Center, which offers a hybrid work model that combines in-office and virtual days. Depending on business needs, training may be held 100% on site or virtually. After the first 90 days, you'll work within the hybrid model.

Compensation and Benefits

We offer a competitive hourly rate of $20.00 to $21.65, plus bonus and benefits. Our benefits package includes:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills. You'll have access to industry-leading training and coaching, as well as opportunities to learn from experienced colleagues and leaders. Our career development programs are designed to help you achieve your goals and advance in your career.

Why Join arenaflex?

At arenaflex, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe in the power of diversity and inclusion, and we're committed to creating a culture that values and celebrates individual differences. We're also committed to giving back to our communities, and we offer a range of volunteer opportunities and community engagement programs.

How to Apply

If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Apply now to join our team and unlock your potential. Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Apply for this job