Experienced Insurance Customer Service Representative (Work from Home) – Property & Casualty Insurance Expert

At arenaflex, we're dedicated to providing exceptional customer service and support to our valued members and customers. As an experienced Insurance Customer Service Representative, you'll play a vital role in delivering top-notch service and ensuring our members receive the best possible experience. If you're passionate about insurance, customer service, and working from home, we want to hear from you!

About arenaflex

arenaflex is a leading provider of insurance and membership services, committed to helping our members and customers achieve their goals and protect their assets. With a strong focus on diversity, equity, and inclusion, we strive to create a welcoming and inclusive workplace where team members can thrive and grow. Our mission is to provide exceptional service, support, and value to our members and customers, and we're looking for talented individuals like you to join our team.

Job Summary

As an Insurance Customer Service Representative, you'll be responsible for handling property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone. You'll provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium, while ensuring that all interactions are professional, efficient, and customer-centric. If you have a passion for insurance, excellent communication skills, and a strong work ethic, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Handle property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone

• Provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
• Review and update policies to enhance retention and better meet the needs of the consumer
• Counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes
• Receive and respond to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies
• Process changes to policies within EPIC, as well as submit changes to specific companies and follow up to ensure change requests have been processed in a timely manner
• Review policy information and references company-specific claims procedures to assist insured in filing claims
• Mail insured documentation to be signed and returned as necessary, and follow up to ensure documentation has been returned in a timely manner from member/customer
• Recognize cross-sell opportunities (membership and insurance) and obtain quote information
• Perform other duties as assigned

What We Offer

* A competitive hourly rate, depending on experience and salary zone

• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including:

+ Paid Time Off (accruals begin on first day of employment) + 401(k) plan with a company match + Medical, Dental, Prescription, and Vision Coverage + Tuition Reimbursement + Life Insurance + Flexible Spending Accounts

• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Free AAA Premier Battery Membership

Requirements

* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment

• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment

Work Environment and Culture

As a remote Insurance Customer Service Representative, you'll have the flexibility to work from home and enjoy a comfortable and productive work environment. Our team is dedicated to providing exceptional service and support to our members and customers, and we're committed to creating a welcoming and inclusive workplace where team members can thrive and grow. We're passionate about diversity, equity, and inclusion, and we strive to attract and retain candidates with a passion for their work.

How to Apply

If you're passionate about insurance, customer service, and working from home, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

Job Category

Insurance Apply Job! Apply for this job