Experienced Customer Service Sales Representative – Driving Customer Satisfaction and Revenue Growth at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that drive business growth and loyalty. As a Customer Service Sales Representative, you'll play a vital role in connecting our clients with their target audience, promoting products or services, and fostering long-term relationships. If you're a sales enthusiast with a passion for customer satisfaction, we invite you to join our dynamic team and embark on a rewarding career journey.

About arenaflex

arenaflex is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced market. Our commitment to excellence, customer-centric approach, and cutting-edge technology have earned us a reputation as a trusted partner in the industry. As a Customer Service Sales Representative, you'll be part of a collaborative and supportive environment that encourages growth, innovation, and teamwork.

Job Summary

We're seeking an experienced Customer Service Sales Representative to join our team at arenaflex. As a key member of our sales team, you'll be responsible for promoting products or services to potential customers, resolving customer issues, and maintaining a high level of customer satisfaction. If you're a sales professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Schedule and Training

Our training program is designed to equip you with the skills and knowledge necessary to succeed in this role. The training period is 3 weeks, Monday through Friday, and will cover the following topics:

• Product knowledge and features
• Sales techniques and strategies
• Customer service best practices
• Company policies and procedures

After completing the training program, you'll work a standard schedule of 9:00 AM to 6:00 PM EST, Monday through Friday.

Essential Functions

As a Customer Service Sales Representative, your primary responsibilities will include:

• Meeting or exceeding productivity goals established by the client and arenaflex
• Efficiently managing customer accounts and file records according to arenaflex and client work standards
• Selling customers on new or enhanced services
• Assisting customers with issues and concerns they're experiencing during the use of the product and/or service
• Handling and maintaining customers' accounts efficiently
• Accurately and thoroughly updating and documenting account notes
• Using probing questions to assess the consumer's situation and assist with resolving issues according to client's work standards
• Making knowledge-based decisions to resolve related issues quickly
• Staying abreast of daily and weekly Operations news and information; acknowledging receipt and understanding of policy and procedure updates
• Completing all assignments as required or requested by Operations management
• Maintaining knowledge, understanding, and compliance with Client policies and procedures
• Communicating professionally and appropriately with clients, consumers, co-workers, and management
• Meeting required criteria for work schedules and adhering to attendance policies as outlined in the Employee Handbook and site policies and procedures
• Keeping up-to-date knowledge, understanding, and compliance within functional area and with arenaflex policies and procedures
• Maintaining regular attendance and timeliness, which are required due to the production-based nature of the business and client requirements
• Adhering to all arenaflex and customer confidentiality and security policies and procedures

Requirements

To be successful in this role, you'll need:

• A High School Diploma or General Educational Development (GED) certificate
• Two or more years of applicable sales or related experience (recommended but not required)
• Proficient computer skills, including utilization of computerized collections software programs
• Experience with spreadsheets and automated systems
• Excellent customer service skills, including strong problem-solving and negotiating skills, interpersonal, written, and oral communication skills
• Ability to listen, communicate (written and verbal), and close attention to detail

Benefits and Perks

As a valued member of our team, you'll enjoy a range of benefits and perks, including:

• Competitive hourly rate of $15.00 per hour
• 401(k) matching program
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Work-from-home opportunities
• Collaborative and supportive work environment
• Opportunities for career growth and professional development

Work Environment and Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. Our team is passionate about delivering exceptional customer experiences and driving business success. We're looking for like-minded individuals who share our values and are eager to contribute to our mission.

How to Apply

If you're a motivated and customer-focused sales professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Job Type

Full-time

Pay

$15.00 per hour

Expected hours

40 per week

Benefits

* 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Shift

* 8 hour shift

• Day shift

Work Location

Remote Apply for this job