Experienced Customer Care Professional – Platinum

Join arenaflex, a global leader in customer experience, and become part of a diverse community of colleagues who share a passion for delivering exceptional service. As a Customer Care Professional, you will be the face of our company, creating positive interactions with our customers every day. With a focus on driving a Customer First mentality, you will help propel your team and its business partners to success.

About arenaflex

arenaflex is a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. We believe that with the right backing, people and businesses have the power to progress in incredible ways. Our company values integrity, teamwork, and a customer-first approach, and we strive to uphold these values in everything we do.

A Career Journey that's Unique and Meaningful

At arenaflex, we understand that everyone's career journey is unique, and we're committed to helping you create a path that's meaningful to you. With benefits, programs, and flexibility that support you personally and professionally, you'll have the opportunity to learn and grow with us. Our industry-leading training and ongoing coaching will help you develop the skills you need to succeed, and our commitment to diversity and inclusion ensures that everyone feels seen, heard, and valued.

Role & Responsibilities

As a Customer Care Professional, you will be responsible for delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment. Your key responsibilities will include:

• Consistently delivering extraordinary service on a high volume of inbound calls, with a keen focus on driving a Customer First mentality
• Consulting with customers to understand their needs and tailoring unique and personal solutions for them, while reinforcing the benefits of our products and services
• Adding value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty
• Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand
• Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers
• Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
• Meeting and exceeding performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations, and productivity targets, & customer performance metrics

Minimum Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Strong written and communication skills to be able to converse effectively and naturally with our customers to deepen client relationships and drive satisfaction
• Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations
• Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call
• Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
• Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
• Driven to please by providing the ultimate experience for our customers on every interaction
• Timeliness and reliability

Preferred Skills

While not required, the following skills are preferred:

• Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills
• Customer service and consultative sales environment experience preferred
• Passion for consultative sales, recommending products or solutions tailored to each customer
• Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end

Additional Requirements

This role requires flexibility to work anytime between 6:00am - 2:00am, including weekends. You will be expected to work in a hybrid environment in Sunrise, Florida, with on-site expectations of 3 days/week. You will also be required to have a full-time shift flexibility.

Compensation and Benefits

arenaflex offers a competitive hourly pay range of $20.00 to $22.25, plus bonus and benefits. Our benefits package includes:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Work Environment and Company Culture

arenaflex is committed to creating a diverse and inclusive work environment that values everyone's contributions. Our company culture is built on teamwork, integrity, and a customer-first approach. We prioritize our colleagues' well-being and offer a range of benefits and programs to support their physical, financial, and mental health.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Apply Now

If you're passionate about delivering exceptional customer service and are looking for a career that's unique and meaningful, apply now to join arenaflex as a Customer Care Professional. Apply for this job