Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network
At arenaflex, we power and empower how people live, work, and play by connecting them to what brings them joy. As a Customer Sales and Service Representative, you will be at the forefront of delivering exceptional customer experiences, leveraging your superior sales and customer service skills to drive sales goals and build lasting relationships with our customers. If you're passionate about technology, customer-centric, and thrive in a fast-paced environment, we invite you to join our vibrant community of innovators and leaders.
About arenaflex
arenaflex is a dynamic and forward-thinking organization that's leading the way in cloud and security solutions, Internet of Things, and video entertainment. We're not just a company – we're a community of people who anticipate, lead, and believe that listening is where learning begins. Our V Team is a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer, celebrating our employees' differences and striving for everyone to feel valued, connected, and empowered to reach their potential.
Your Role
As a Customer Sales and Service Representative, you will be responsible for delivering an exceptional customer experience, leveraging your sales and customer service skills to drive sales goals and build lasting relationships with our customers. Your key responsibilities will include:
- Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
- Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
- Responding to requests from customers about arenaflex's products and services
- Verifying service order accuracy and completeness and making corrections/changes, as needed
- Negotiating the collection of overdue bills
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
- Managing various systems and work tools while engaging on the phone with customers
What We're Looking For
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns and be driven to provide exceptional customer service.
Essential Qualifications
* Related Associate Degree or 2+ years' relevant experience
- Customer Service call center experience
- Previous collections experience
- Experience with selling products and services
- Customer service skills
- Demonstrated ability to communicate with detail and precision
Preferred Qualifications
* Experience working in a fast-paced, dynamic environment
- Proven track record of meeting sales goals and building relationships with customers
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Familiarity with arenaflex's products and services
What We Offer
As a Customer Sales and Service Representative at arenaflex, you can expect:
- Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and tools
- Opportunities to work with a diverse and talented team of professionals
Work Environment
As a remote Customer Sales and Service Representative, you will work from home with occasional in-person trainings and meetings. You will be required to work 37.5 hours per week, with flexibility to work evenings, weekends, and holidays as determined by the needs of the business.
Equal Employment Opportunity
arenaflex is an equal opportunity employer, committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We celebrate our employees' differences and strive for everyone to feel valued, connected, and empowered to reach their potential.
Benefits
arenaflex offers a comprehensive benefits package, including:
- Health and wellness benefits
- 401(k) Savings Plan
- Stock incentive programs
- Paid time off
- Adoption assistance and tuition assistance
- Award-winning total rewards package
Compensation
The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. If you're passionate about delivering exceptional customer experiences and driving sales goals, we invite you to apply for this exciting opportunity. Join our vibrant community of innovators and leaders and discover a career that's truly fulfilling. Apply for this job