Experienced Mandarin Bilingual Customer Service Representative – Non-Emergency Medical Transportation Support

At arenaflex, we're on a mission to revolutionize the way people access non-emergency medical transportation. As a passionate and caring professional, you'll play a vital role in delivering exceptional customer service to our diverse population of members, medical facilities, transportation providers, and health plans. If you're fluent in Mandarin, enjoy working with a wide range of personalities, and possess exceptional active listening and communication skills, we want to hear from you!

About arenaflex

arenaflex is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. We leverage proprietary technology and a nationwide network of vetted transportation providers to give payers and health systems a more intelligent way to deliver cost-effective, on-demand transportation while improving the patient experience. arenaflex serves the largest Medicare Advantage, Medicaid, and provider programs in the country, and we're committed to making a positive impact on the lives of our members.

Job Summary

As an Experienced Mandarin Bilingual Customer Service Representative, you'll be responsible for providing exceptional customer service to our members, medical facilities, transportation providers, and health plans. You'll take inbound calls, accurately enter ride details, confirm member eligibility, answer member inquiries, and identify and assess member's additional needs. You'll also work closely with other internal departments to quickly address real-time issues and provide a positive experience for our members.

Primary Responsibilities

• Taking inbound calls from Members, Medical Facilities, Transportation Providers, and Health Plans to provide exceptional customer service and support

• Accurately entering ride details to ensure successful ride completion and ensure that our members receive the transportation they need
• Confirming member eligibility and ensuring that our members meet the necessary requirements for transportation services
• Answering Member inquiries regarding transportation services, including questions about scheduling, cancellations, and rescheduling
• Identifying and assessing Member's additional needs, such as language barriers or special requests, and providing support to ensure that our members receive the care they need
• Intaking of Member concerns and addressing them in a timely and professional manner
• Actively working with other internal departments to quickly address real-time issues and provide a positive experience for our members
• Other duties as assigned by management

Required Education and Experience

• Must be fluent in Mandarin (verbal)

• High school diploma or equivalent
• One (1) year of inbound call center experience in a high call volume atmosphere
• Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone
• Positive and helpful attitude
• Exceptional interpersonal skills and conflict resolution ability
• Ability to work independently and/or with a Team
• Accurately type 35 wpm or more
• Flexible with the ability to adapt to changes in business, strategy, and technology
• Ability to empathize with the Member and/or Member's guardian
• Must be able to work with geographically and culturally diverse populations and personalities

Job Requirements

• Must be able to pass a criminal background record check and sanctions check

• Must be legally authorized to work in the U.S.
• Must have the ability to work flexible shifts to include overnights and weekends
• Must be able to work from a well-lit, dedicated, and quiet area from where to work remotely without interruption or distraction
• Must have a notebook or desktop computer, with minimum processing speed of 1.6 GHz and 16 GB usable RAM available
• Must have High-Speed Broadband service (wired only) with a minimum of 150 Mbps in a dedicated (single person use) environment or 300 Mbps if in a shared environment (having a backup internet provider is a plus!)

What We Offer

• Competitive salary and benefits package

• Opportunity to work with a dynamic and growing company that is making a positive impact on the lives of our members
• Collaborative and supportive work environment
• Professional development opportunities to help you grow and succeed in your career
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance and contributions to the company

How to Apply

If you're a motivated and caring professional who is passionate about delivering exceptional customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [arenaflex's website]. We can't wait to hear from you and learn more about your qualifications and experience!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job