Experienced Customer Service Representative – National Campaigns Unit (FULLY REMOTE)

At arenaflex, we're on a mission to revolutionize the way companies connect with their stakeholders. As a Customer Service Representative on our National Campaigns Unit team, you'll play a vital role in delivering exceptional shareholder communications to public companies across the country. If you're passionate about building strong relationships, navigating complex conversations, and driving results, we want to hear from you!

About arenaflex

arenaflex is a global leader in Full-Stack Technology Services, Talent Services, and real-world application. With a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. Our commitment to innovation, collaboration, and customer satisfaction has earned us a reputation as a trusted partner in transformation.

Job Summary

As a Customer Service Representative on our National Campaigns Unit team, you'll be responsible for delivering exceptional shareholder communications to public companies across the country. You'll work with internal clients, such as Computershare and Georgeson, to provide inbound, outbound, and email responses to shareholder inquiries. Your primary goal will be to educate shareholders about the importance of supporting management's vision and to direct them on how to vote in contested proxy meetings.

Key Responsibilities

* Provide exceptional shareholder communications to public companies across the country

• Work with internal clients, such as Computershare and Georgeson, to deliver inbound, outbound, and email responses to shareholder inquiries
• Educate shareholders about the importance of supporting management's vision and direct them on how to vote in contested proxy meetings
• Develop and maintain a deep understanding of shareholder communications best practices and industry trends
• Collaborate with cross-functional teams to drive results and achieve business objectives
• Participate in training and development programs to enhance skills and knowledge

Essential Qualifications

* High School Diploma or GED required

• 6 months+ years of customer service, data entry, or related experience
• Good speaking voice and ability to communicate effectively with shareholders
• Ability to read and correct grammar/English speaking
• Strong problem-solving and critical thinking skills
• Ability to work in a fast-paced, dynamic environment

Preferred Qualifications

* Experience working in a call center or customer service environment

• Familiarity with shareholder communications and proxy voting processes
• Strong knowledge of grammar, punctuation, and spelling
• Ability to work independently and as part of a team
• Strong time management and organizational skills

Equipment Requirements

* MacBook (not preferred, but has to be a current operating system) or Windows (10 or 11)

• Headsets – need USB headsets (no wireless)
• Dual monitors will be beneficial, but not required
• Ability to come off mute when called on (unacceptable not to participate), materials open and are on the current example that is being shared, and participating in the chat when asked to complete a task
• Internet Speed: 50 download/ 10 upload

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from anywhere outside of California. Our company culture is built on collaboration, innovation, and customer satisfaction. We're committed to providing a supportive and inclusive work environment that fosters growth and development.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills and knowledge. We offer a range of training and development programs, including:

• On-the-job training and coaching
• Online courses and webinars
• Mentorship programs
• Career development workshops and conferences

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive hourly rate
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements and remote work options

How to Apply

If you're passionate about building strong relationships, navigating complex conversations, and driving results, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that fosters growth and development. Apply for this job