Experienced Customer Onboarding Consultant – Strategic Deployment and Partnership Growth

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a key member of our Pro Outside Sales Operations and Enablement team, the Customer Onboarding Consultant plays a vital role in ensuring a seamless and strategic deployment experience for new and current customers into our Pro programs. If you're a seasoned professional with a passion for sales, account management, and customer onboarding, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions for businesses and individuals alike. With a strong focus on customer satisfaction and partnership growth, we're committed to delivering exceptional experiences that drive results. Our team is dedicated to fostering a culture of collaboration, innovation, and continuous learning, and we're excited to welcome like-minded individuals to join our journey.

Key Responsibilities

As a Customer Onboarding Consultant, you'll be responsible for providing expert guidance and support to new and current customers, ensuring a smooth and successful deployment into our Pro programs. Your key responsibilities will include:

Pre-Agreement Support

+ Build customer-specific content for incoming Request for Proposals (RFPs) that include Customer Onboarding integration strategies and next steps detail to support the new business partnership + Consult with customer and National Account Manager to identify customer set-up needs and requirements and prioritize key target dates to develop a strategy and an execution plan + Lead the A-to-Z customer integration efforts by managing tasks, performing quality checks and updates with key stakeholders, anticipating, and overcoming activation roadblocks, and manage expectations as plans change and processes evolve

Partnering with Internal and External Departments

+ Partner with 3rd Party Support Teams to ensure the set-up and integration needs of the customer are clearly defined and communicated with all parties involved + Credit Teams to ensure all credit-related information and/or requests have been gathered, prepared, and presented for credit extension + Pro-Solution Center and Special-order teams to ensure our internal processes and procedures align and meet the needs or requirements of the customer and/or their procurement platforms + National Account Manager, Sr. National Account Manager, and Director of National Accounts to strategize and execute the agreement and deployment of the partnership inside and outside of the arenaflex organization following Onboarding phases model + Regional Pro Services Directors, Project Services Managers, and Field sales teams to communicate and educate the teams on the agreement details and expectations of the agreement + Customer Teams- including but not limited to a customer's operations teams, procurement teams, and Technical/Implementation teams

Post-Launch Support

+ Identify and communicate adoption trends of Onboarding Customers with Sales Leadership Teams and National Account Manager + Provide post-launch support to client and National Account Manager through partnership presentations, trouble-shoot implementation issues, communicate resolution timelines, and manage expectations + Execute on transition plans and move to full sales support by the National Account team

Qualifications

To be successful in this role, you'll need to possess the following qualifications:

Education

+ High school diploma required + Bachelor's Degree strongly preferred, however, work experience may be considered in lieu of formal education

Experience

+ At least 3 years in sales, account management, or customer onboarding + Strong project management skills + Excellent presentation skills + Excellent oral and written communication skills + Ability to analyze and report data + Computer literacy with a working knowledge of Excel and the ability to learn the set-up process of customer service software applications + MS Office proficiency with a strong emphasis on MS TEAMS, Excel, and PowerPoint + Advanced organizational skills with the ability to handle multiple assignments and adherence to deadlines + B2B outside sales experience strongly preferred + Prior experience with E Commerce/Third Party platform management preferred

Skills and Competencies

To excel in this role, you'll need to possess the following skills and competencies:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong project management skills
• Ability to adapt to changing priorities and deadlines
• Strong attention to detail and organizational skills
• Ability to learn and adapt to new technologies and processes

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Onboarding Consultant, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced professionals
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Customer Onboarding Consultant, you'll have the opportunity to work from home and enjoy a range of benefits, including:

• Flexible work arrangements
• Competitive salary and benefits package
• Opportunities for professional growth and development
• A dynamic and supportive work environment that encourages collaboration and innovation

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Salary range: $81,200.00 - $135,400.00 annually
• Benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.

How to Apply

If you're a motivated and experienced professional with a passion for customer onboarding and partnership growth, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job