Experienced Student Loan Advisor – Customer Contact Center Work From Home Opportunity

Join arenaflex, a family-oriented and team-driven environment, where diversity, equity, and inclusion matter. Are you passionate about providing exceptional customer service and supporting individuals in achieving their financial goals? Do you thrive in a dynamic and fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Student Loan Advisor to join our Customer Contact Center team. As a valued member of our team, you will have the opportunity to work from home after 90 days, provided you meet our attendance, compliance, and performance standards.

About arenaflex

arenaflex is a leading provider of innovative solutions in the education and financial services industry. We are committed to delivering exceptional customer experiences and making a positive impact on the lives of our customers. Our team is passionate about empowering individuals to achieve their financial goals and providing them with the support and resources they need to succeed.

Job Summary

As a Student Loan Advisor, you will be responsible for providing exceptional customer service to our clients, answering frequent questions, processing applications, and resolving emerging problems. You will work closely with our team to ensure that our customers receive accurate and timely information, and that their needs are met with empathy and professionalism.

Key Responsibilities

* Take incoming calls, use chat, and complete outbound calls as necessary to assist customers with answering frequent questions, providing detailed information, processing applications, and resolving emerging problems.

• Practice active listening, be empathetic, and communicate clearly with customers in a positive and professional manner.
• Utilize standard technology such as a telephone, email, and web browser to navigate to the appropriate pre-scripted responses and provide basic general and claims-specific information.
• Follow established and documented policies and standard operating procedures, such as working within various systems, timekeeping, documentation of calls from end to end, and adhering to ethics and privacy rules.
• Assist callers with filling out their application and submitting it electronically to the plan provider for processing.
• Complete basic call log, documentation, and related call details for each phone inquiry.

Schedule

* Monday: 11:45am-8:15pm

• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

Preferred Skills

* High school diploma or equivalent required.

• Must be able to speak and read English clearly, professionally, and fluently.
• Must be able to type a minimum of 35 WPM.
• Experience working with a personal computer and the Windows operating system is required.
• The ability to effectively work within established key performance indicators/metrics is necessary.
• Must have demonstrated excellent interpersonal and leadership skills.
• Must be able to multi-task and stay organized while completing simultaneous tasks.

Requirements

* Must be able to navigate various systems and browsers.

• Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers.
• Knowledge of contact center technology.
• Strong computer skills with proficiencies in Excel and Word.
• Excellent command of the English language, effective use of grammar skills.
• Excellent communication etiquette.
• Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance.

Benefits

* Competitive pay

• Sick time starts accruing immediately after training completion
• Special event days throughout the year
• $25,000.00 Life Insurance paid for by arenaflex
• Paid holidays from day one of employment (if you meet the criteria)

Work Environment and Company Culture

arenaflex is a family-oriented and team-driven environment where diversity, equity, and inclusion matter. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Our team is passionate about delivering exceptional customer experiences and making a positive impact on the lives of our customers.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. We offer a range of training and development opportunities to help you advance your career and achieve your goals. Our team is passionate about learning and growth, and we encourage our employees to take ownership of their development and seek out new challenges and opportunities.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including competitive pay, sick time, special event days, life insurance, and paid holidays. We also offer a range of benefits, including health insurance, retirement plans, and paid time off.

How to Apply

If you are passionate about delivering exceptional customer service and supporting individuals in achieving their financial goals, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our team, and to apply for this role. Apply Now!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.

Confidentiality Statement

This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of arenaflex. No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of arenaflex. Apply for this job