Experienced Customer Service Support Representative – Patient Care and Billing Resolution

At arenaflex, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. arenaflex's Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement.

Job Summary:

We are looking for a highly motivated and customer-centric individual to join our team as a Customer Service Support Representative. As a key member of our Patient Customer Service team, you will be responsible for providing exceptional support to patients, healthcare providers, and insurance carriers through inbound calls, email, and other communication channels. Your primary goal will be to resolve patient billing inquiries efficiently and effectively, ensuring a positive experience for all stakeholders.

Responsibilities:

* Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing timely and accurate support to resolve billing inquiries

• Utilize multiple resources to resolve patient inquiries while on the phone, including but not limited to:

+ Patient records and billing information + Insurance carrier information and policies + arenaflex's internal systems and processes

• Maintain performance goals, including but not limited to:

+ First-call resolution rates + Average handle time + Customer satisfaction ratings

• Ability to become proficient with processes after completing a structured training program
• Proficiency navigating multiple computer screens and applications, including but not limited to:

+ arenaflex's customer relationship management (CRM) system + Electronic health records (EHRs) + Billing and insurance systems

• Alpha-Numeric data entry proficiency, with a high level of accuracy and attention to detail
• Remote work from a dedicated home workspace, with a reliable internet connection and necessary equipment

Requirements:

* Previous medical and/or call center experience is a plus, but not required

• Ability to connect equipment to a router/modem with an Ethernet cord (equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspots with an Ethernet port)
• Strong communication and interpersonal skills, with the ability to build rapport with patients, healthcare providers, and insurance carriers
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Strong problem-solving skills, with the ability to think critically and resolve complex issues
• Proficiency in Microsoft Office, including but not limited to:

+ Word + Excel + Outlook

• Ability to maintain confidentiality and handle sensitive patient information with discretion

Why Join arenaflex?

* Work from home opportunity, with a flexible schedule and remote work arrangement

• Medical, Vision, and Dental Insurance Options, with a comprehensive benefits package
• Flexible Spending Accounts, with options for health, dependent care, and commuter expenses
• 401(k) and Employee Stock Purchase plans, with a company match
• No Charge Lab Testing, with access to on-site lab services
• Fitness Reimbursement Program, with a stipend for gym memberships and fitness classes
• Competitive hourly rate, with opportunities for advancement and career growth

What We Offer:

* A dynamic and supportive work environment, with a focus on employee development and growth

• Opportunities for professional growth and advancement, with a clear career path and mentorship program
• A comprehensive benefits package, with options for health, dental, and vision insurance
• A flexible schedule and remote work arrangement, with the ability to work from home
• A competitive hourly rate, with opportunities for advancement and career growth

Equal Opportunity Employer:

arenaflex is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind, and make employment decisions based on the needs of our business and the qualifications of the individual. We strive for a workplace that is inclusive, respectful, and free from bias, and welcome applications from diverse candidates.

Accessibility:

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How to Apply:

If you are a motivated and customer-centric individual who is passionate about delivering exceptional patient care and billing resolution, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application, and join our team at arenaflex. Apply for this job