Experienced Customer Onboarding Consultant – Strategic Deployment Experience into arenaflex Pro Programs

At arenaflex, we're committed to providing our customers with a seamless and strategic deployment experience into our Pro programs. As an Experienced Customer Onboarding Consultant, you'll play a critical role in ensuring that our new and current customers receive the support they need to succeed. If you're a seasoned professional with a passion for delivering exceptional customer experiences, we want to hear from you.

About arenaflex

arenaflex is a leading home improvement company that's dedicated to helping our customers achieve their dreams. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible. Our Pro programs are designed to help our customers succeed, and we're looking for talented individuals like you to join our team.

Key Responsibilities

As an Experienced Customer Onboarding Consultant, you'll be responsible for providing new and current customers with a positive and strategic deployment experience into our Pro programs. This will involve:

• Pre-Agreement Support: Building customer-specific content for incoming Request for Proposals (RFPs) that include Customer Onboarding integration strategies and next steps detail to support the new business partnership
• Consulting with Customers and National Account Managers: Identifying customer set-up needs and requirements, prioritizing key target dates, and developing a strategy and execution plan
• Leading A-to-Z Customer Integration Efforts: Managing tasks, performing quality checks and updates with key stakeholders, anticipating and overcoming activation roadblocks, and managing expectations as plans change and processes evolve
• Partnering with Internal and External Departments: Collaborating with 3rd Party Support Teams, Credit Teams, Pro-Solution Center and Special-order teams, National Account Manager, Sr. National Account Manager, and Director of National Accounts to ensure seamless integration and deployment
• Post-Launch Support: Identifying and communicating adoption trends of Onboarding Customers with Sales Leadership Teams and National Account Manager, providing post-launch support to clients and National Account Manager, and executing on transition plans and moving to full sales support by the National Account team

Qualifications

To be successful in this role, you'll need:

• High School Diploma Required: A Bachelor's Degree is strongly preferred, but work experience may be considered in lieu of formal education
• At Least 3 Years in Sales, Account Management, or Customer Onboarding: Proven experience in sales, account management, or customer onboarding, with a strong track record of delivering exceptional customer experiences
• Strong Project Management Skills: Ability to manage multiple assignments, prioritize tasks, and meet deadlines
• Excellent Presentation Skills: Ability to communicate effectively with internal and external stakeholders, including customers, National Account Managers, and Sales Teams
• Excellent Oral and Written Communication Skills: Ability to analyze and report data, with a strong emphasis on written communication
• Computer Literacy: Working knowledge of Excel and the ability to learn the set-up process of customer service software applications
• MS Office Proficiency: Strong emphasis on MS TEAMS, Excel, and PowerPoint
• Advanced Organizational Skills: Ability to handle multiple assignments, prioritize tasks, and meet deadlines
• B2B Outside Sales Experience: Strong preference for prior experience in B2B outside sales
• Prior Experience with E Commerce/Third Party Platform Management: Prior experience with E Commerce/Third Party platform management is a plus

What We Offer

As an Experienced Customer Onboarding Consultant at arenaflex, you'll enjoy:

• Competitive Pay Range: $81,200.00 - $135,400.00 annually, with a starting rate of pay that may vary based on factors including position offered, location, education, training, and/or experience
• Remote Work Opportunities: Flexible work arrangements that allow you to work from home or remotely
• Benefits Package: Comprehensive benefits package that includes health, dental, and vision insurance, 401(k) matching, and paid time off
• Career Growth Opportunities: Opportunities for professional growth and development, with a focus on customer experience and sales excellence
• Collaborative Work Environment: Collaborative and dynamic work environment that encourages teamwork and innovation

How to Apply

If you're a motivated and experienced professional who is passionate about delivering exceptional customer experiences, we want to hear from you. Apply now to join our team as an Experienced Customer Onboarding Consultant at arenaflex. Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. arenaflex believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information, and products; partnering, supervising, and regularly working with other arenaflex employees; and adhering to and monitoring compliance and safety guidelines. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Apply for this job