Experienced Customer Solutions Specialist (Remote) – Web & Cloud Application Support

Join arenaflex, a leading e-commerce company that exists to meet the purchasing needs of foodservice professionals worldwide, as a remote Customer Solutions Specialist. As a key member of our fast-growing team, you will be responsible for providing exceptional customer service, resolving complex issues, and driving business growth through strategic solutions.

About arenaflex

arenaflex is a dynamic and innovative company that has revolutionized the way foodservice professionals purchase products and services. With a strong commitment to customer satisfaction, we strive to provide an unparalleled shopping experience that sets us apart from the competition. As a remote employee, you will enjoy the same training and support as our on-site team members, with opportunities to connect with colleagues from across the country through video meetings, training sessions, and collaborative forums.

Job Summary

The Customer Solutions Specialist is an action-oriented role that requires flexible problem-solving skills to assist customers using a variety of software tools to navigate customer accounts, research questions, problem solve, and communicate effective solutions in a fast-paced environment. As a Customer Solutions Specialist, you will be responsible for providing friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail, with the goal of delivering an exceptional customer experience, enhancing customer loyalty, and increasing business sales.

Key Responsibilities

* Learn all about arenaflex, including our history, products, the foodservice industry, and internal systems

• Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail
• Ensure that customers always have the most complete and up-to-date information about the status of their orders
• Partner with other departments within and outside of Customer Solutions to support both the customer and the company
• Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence
• Be flexible and adapt to change as we continue to grow as a company
• Take initiative and use strategic thinking to ensure that arenaflex is the leader in the online food service industry

What We Have to Offer

* A competitive benefits package, including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more

• Opportunities for growth and professional development
• In-depth training on our products and services
• Opportunities to collaborate and connect virtually across teams and departments
• Full-time training staff
• Continuous support through various trainings and available mentorships
• A focus on work/life balance

Essential Qualifications

* Desire to learn and grow

• An internal drive to succeed
• Ability to work on a team and independently
• A concern for helping others and doing the right thing by them
• Desire and ability to work in a fast-paced environment
• Innovation and the ability to challenge the status quo
• A college education (preferred but not required)
• At least 1 year of customer-facing experience (preferred but not required)

Preferred Qualifications

* Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation

• Excellent verbal and written communication skills; conversational fluency in English required
• Proficient typing abilities
• Ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period
• Ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period

Technical Requirements

* Access to a reliable and secure high-speed internet connection (cable or fiber internet connections preferred)

• Access to a home router and modem
• A dedicated home office space that is noise- and distraction-free
• A valid, physical address (apartment, suite, etc.)
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY

Physical Demands

* Work is performed while sitting and/or standing for at least 8 hours each day

• Requires the ability to communicate effectively using speech, vision, and hearing
• Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer
• Requires the ability to work at a computer for extended periods of time

Career Growth Opportunities and Learning Benefits

As a Customer Solutions Specialist at arenaflex, you will have access to a range of training and development opportunities, including:

• In-depth training on our products and services
• Opportunities to collaborate and connect virtually across teams and departments
• Full-time training staff
• Continuous support through various trainings and available mentorships
• A focus on work/life balance

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that supports the growth and development of our employees. As a remote employee, you will be part of a dynamic and innovative team that is passionate about delivering exceptional customer service and driving business growth.

Compensation, Perks, and Benefits

* Competitive hourly rate of $25.70/hour (includes $0.70/hour remote work stipend)

• Comprehensive benefits package, including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for the Customer Solutions Specialist position at arenaflex. Please submit your resume and cover letter online today.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide opportunities for growth and development for all team members.

Remote Work Qualifications

* Access to a reliable and secure high-speed internet connection (cable or fiber internet connections preferred)

• Access to a home router and modem
• A dedicated home office space that is noise- and distraction-free
• A valid, physical address (apartment, suite, etc.)
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY

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