Experienced Full Stack Sales Support and Services Manager – Disney Customer Support Remote Jobs

Join arenaflex, a world-renowned entertainment and media conglomerate, as we seek an exceptional Sales Support and Services Manager to lead our Disney Get-away Club team. As a key member of our remote team, you will play a vital role in driving business growth, improving customer experiences, and fostering a culture of innovation and excellence.

About arenaflex

arenaflex is a global leader in the entertainment and media industry, with a rich history of innovation and creativity. Our mission is to inspire and delight audiences around the world through our iconic brands, including Disney, Pixar, Marvel, and Star Wars. We are committed to fostering a culture of inclusivity, diversity, and excellence, and we are seeking talented individuals who share our values and passion for excellence.

Job Summary

As the Sales Support and Services Manager for Disney Get-away Club, you will be responsible for leading a team of DVC Cast Members, providing guidance and mentorship to ensure exceptional customer experiences. You will work closely with cross-functional teams to drive business growth, improve operational efficiency, and enhance the overall visitor experience. This is a remote role, with opportunities to work from home and travel to Disney properties as needed.

Key Responsibilities

* Lead a team of DVC Cast Members, providing guidance and mentorship to ensure exceptional customer experiences

• Regulate the work requirements and management of the DVC Sales Association, ensuring seamless execution of sales and marketing initiatives
• Collaborate with cross-functional teams to drive business growth, improve operational efficiency, and enhance the overall visitor experience
• Develop and implement strategies to improve customer engagement, conversion rates, and overall sales performance
• Work closely with the Sales and Lead Age groups to provide daily operational support and drive business growth
• Foster a culture of innovation and excellence, encouraging creativity, collaboration, and continuous improvement
• Develop and maintain relationships with key stakeholders, including DVC Partners and DVC Advisors
• Collaborate with tasks groups at Walt Disney World Resort to adjust sales methodologies, infrastructure requirements, and visitor experience improvements
• Ensure that the fundamental infrastructure, both physical and mechanical, is established to support sales tasks across different areas
• Collaborate with creation groups to develop compelling marketing materials that support sales efforts and enhance the visitor experience

Essential Capabilities

* 2+ years of experience supporting outreach group tasks

• Understanding of the sales cycle, including customer engagement and conversion process
• Understanding of work and evaluating functionality crucial for managing operational assets
• Ability to identify, develop, and invest in talent within your team to promote engagement, collaboration, and overall job satisfaction
• Ability to lead and direct Cast performance and drive operational upgrades
• Commitment to diversity and promoting a comprehensive workplace
• Ability to collaborate with partners and provide solutions that align key objectives and support dynamic cycles
• Capability in focusing on and managing projects and deadlines in a dynamic and constantly evolving environment
• Capability in working with presentations before groups
• High-level capability in using various computer programs, including video conferencing tools like Zoom and Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint
• Available to travel and work on-site at Disney properties
• Ability to be adaptable with work schedule, including evenings, weekends, and holidays

Favored Capabilities

* 2+ years of experience as a Visitor Experience Manager

• Knowledge of Walt Disney World strategies and techniques
• Labor force Management Experience
• Experience with continuous improvement processes
• Experience in really managing vendor relationships
• Capability in using software like Avaya/Telecom and customer relationship management (CRM) programs
• Experience with IT systems to plan virtual show meetings

What We Offer

* Competitive salary of $25/hour

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and results-driven professional with a passion for sales, customer service, and leadership, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. We look forward to hearing from you! Apply Now! Apply for this job