Experienced Seasonal Customer Service Representative – Remote Part-Time Opportunity
Join arenaflex's dynamic team and experience the thrill of working in a remote, people-first environment! Are you a customer service enthusiast looking for a seasonal part-time opportunity that offers flexibility, learning, and growth? Look no further! arenaflex is seeking an experienced Seasonal Customer Service Representative to join our team on a part-time basis. As a Seasonal Customer Service Representative, you will be an integral part of our team, providing exceptional customer service to our valued clients and members.
About arenaflex
arenaflex is a prominent provider of innovative technology and services that uniquely solve critical healthcare payer challenges. We live and work with purpose, care about others, act with integrity, communicate with transparency, and don't take ourselves too seriously. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.
Purpose and Scope
As a Seasonal Customer Service Representative, you will be responsible for receiving, investigating, and responding to all member inquiries and resolving member problems and/or complaints in a timely and accurate manner. You will work closely with our team to provide exceptional customer service, drive our culture through values and customer service standards, and develop and maintain positive relationships through effective and timely communication.
Job Specifics
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Schedule:
20 hours total, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift scheduled for coverage during peak business hours.
Duration:
October 2024 through January 2025
Time Off:
No long-term planned time off during the assignment
Availability:
You must be available on weekends and adhere to the specified schedule and training period.
Who You Are
At arenaflex, you're more than just a seasonal employee – you're part of the team! We offer an experience that is more supportive and inclusive, where you will like the people and clients you're working with and value the relationships you're able to develop. We're looking for unique individuals who bring their unwavering integrity, imagination, and ability to think outside the box. Together, we can build greatness for everyone.
Once You Work Your "Season"
You will be eligible for priority consideration to return for future seasonal hiring periods if you have a 13-week break in service prior to working again. You will also have access to opportunities for regular full-time roles when they become available.
Principal Responsibilities and Duties
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Answers and tracks telephone calls
within established department standards
Tracks all existing member calls
within the IKA database, ensuring that documentation is concise and factual
Responsible for fully understanding
all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
Answer "entry level" claims inquiries
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Takes "Over the Counter" (OTC) orders
for products and diabetic supplies
Understands and processes "entry level" enrollment and disenrollment procedures
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Enters prospective members
into our software database
Maintains appropriate current source documents and reference documents
*
Interacts professionally
with other employees, customers, and suppliers
Works effectively as a team contributor
on all assignments
Works independently
while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
As required, re-directs calls
to appropriate department
Customer Service
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Responsible for driving
the arenaflex culture through values and customer service standards
Accountable for outstanding customer service
to all external and internal contacts
Develops and maintains positive relationships
through effective and timely communication
Takes initiative and action
to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner
Education, Experience, and Required Skills
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Ability to read and interpret documents
and calculate figures and amounts
Strong typing skills
(40-60WPM)
Ability to manage all customer questions/issues
while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience
Must be self-driven
with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers
Ability to follow directions
and complete tasks accurately as well as accept supervisory input and constructive criticism
Ability to toggle between different systems
to gather information and provide updates
Excellent oral and written communication skills
, including good grammar, voice, and diction
Proficient in MS Office
, including basic computer and keyboarding skills
Excellent customer service skills
(friendly, courteous, and helpful)
High school diploma or general education degree (GED)
required
Minimum of six months to one-year related experience
required
An equivalent combination of education, training, and experience
What We Offer
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Remote work environment
with flexibility and autonomy
Opportunities for growth and development
in a dynamic and supportive team
Competitive compensation and benefits
package
Access to training and development programs
to enhance your skills and knowledge
A fun and inclusive work environment
with a people-first approach
How to Apply
If you're a motivated and customer-focused individual looking for a seasonal part-time opportunity, we encourage you to apply! Please visit our website to submit your application and join our team at arenaflex. Apply for this job