Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch support to our customers and helping them navigate the world of mobile technology. If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer experiences, we want to hear from you!

About arenaflex

arenaflex is a leading innovator in the field of mobile application development, dedicated to creating user-friendly and intuitive solutions that make a real difference in people's lives. Our team is passionate about pushing the boundaries of what's possible with technology, and we're always looking for talented individuals who share our vision.

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll be responsible for providing Tier I support and customer assistance for our myColorado application, troubleshooting issues, and resolving problems in a timely and efficient manner. If you're a tech-savvy individual with a passion for helping others, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:

• Providing Tier I support and customer assistance for our myColorado application, responding to customer inquiries, and resolving issues in a timely and efficient manner.
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
• Installing the myColorado software on supported devices following defined procedures, processes, and methods.
• Employing Incident Management procedures to enter tickets into the required tracking system.
• Collaborating with cross-functional teams to resolve complex issues and improve overall customer experience.
• Staying up-to-date with the latest technology trends and advancements in mobile application development.

Minimum Qualifications

To be considered for this role, you'll need to meet the following minimum qualifications:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
• OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

We understand that everyone's career path is unique, and we're open to considering substitutions for the required education and experience. If you have:

• Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis.
• Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

While not required, we encourage candidates with the following qualifications to apply:

• Jira experience.
• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

What We Offer

As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy a range of benefits, including:

• Competitive salary and benefits package.
• Opportunity to work with a leading innovator in the field of mobile application development.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.
• Flexible remote work arrangement.

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're always looking for ways to improve and innovate. As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and collaborative team.

How to Apply

If you're a motivated and tech-savvy individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job