Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex
Join arenaflex's dynamic Customer Service team and embark on a rewarding career journey as a Customer Service Associate, working nights and weekends in a full-time capacity.
About arenaflex
arenaflex is a leading player in the live event industry, revolutionizing the way people experience and engage with events. With a passion for innovation and customer satisfaction, arenaflex has established itself as a trusted partner for event-goers and sellers alike. Our mission is to provide exceptional service, ensuring that every interaction with our customers is memorable and enjoyable.
The Opportunity
As a Customer Service Associate at arenaflex, you will play a vital role in managing transactions and relationships with our valued sellers and customers. You will be responsible for taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we provide elite service to both our sellers and our customers.
Your Journey with arenaflex
As a Customer Service Associate, your role expectations will progress significantly over the first 30, 90, and 180 days. Here's an overview of what you can expect: ### 30 Days In
- Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful.
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
- Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
### 60 Days In
- Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
- Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
- Navigate order queue and determine what requires attention to provide real-time assistance.
### 90 Days In
- Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
- Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring
To succeed as a Customer Service Associate at arenaflex, you'll need to possess:
- Outstanding communication, attention to detail, and organizational skills.
- A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
- An interest in the live event space and an eager-to-learn attitude.
Work Environment and Schedule
Our office is located in Coppell, TX, and we offer a hybrid work model, with 3 days in the office and 2 days at home. Your work schedule will be:
- Monday-Friday, 1:30pm-10:00pm, with Tuesday/Wednesday off.
- Monday-Friday, 1:30pm-10:00pm, with Wednesday/Thursday off.
Compensation and Benefits
As a Customer Service Associate at arenaflex, you'll enjoy:
- A competitive base salary of $40,000.
- Eligibility for overtime pay.
- Bi-annual bonuses.
- Annual equity grant.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Paid time off and holidays.
Why Join arenaflex?
At arenaflex, we're passionate about creating a work environment that's engaging, inclusive, and rewarding.
We offer
- Opportunities for career growth and professional development.
- Collaborative and dynamic team environment.
- Recognition and rewards for outstanding performance.
- Comprehensive benefits package.
- Flexible work arrangements.
Ready to Join the arenaflex Team?
If you're a customer-focused individual with a passion for the live event industry, we encourage you to apply for this exciting opportunity. Join us at arenaflex and embark on a rewarding career journey that will challenge you, inspire you, and help you grow.
Apply Now
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