Experienced Customer Service Representative (Nights and Weekends) – Live Events Industry
At arenaflex, we're passionate about creating unforgettable experiences for our customers. As a key member of our team, you'll have the opportunity to engage with hundreds of customers over a shared passion for live events. Our team thrives on making connections with our customers, whether troubleshooting a technical concern or answering questions about events or our services. If you're a team player with a passion for live events and excellent communication skills, we want to hear from you.
About arenaflex
arenaflex is a leading ticket marketplace that connects fans with the best seats at the best prices. We pride ourselves on creating memorable experiences for all of our customers from the point of purchase until they enter the gates. Our team is dedicated to providing exceptional customer service, and we're looking for like-minded individuals to join our ranks.
Job Summary
As an Email/Chat/Phone Specialist (Nights and Weekends), you'll be on the front lines of representing the arenaflex brand, helping to ensure that our fans get the right seats at the right price. You'll provide proactive, friendly, and high-quality service to our customers, answering questions about purchases, active orders, inventory, and upcoming events. You'll also utilize internal and external technology to manage order fulfillment and contribute to the growth and culture of our team.
Key Responsibilities
* Handle customer contacts, promptly and professionally, via phone, email, and live chat
* Answer questions about purchases, orders, inventory, and upcoming events
* Support our customers proactively via phone, email, and live chat
* Utilize internal and external technology to manage order fulfillment
* Be a team player and contribute to culture and growth
* Create memorable experiences with customers who share our love for live events
How Your Role Contributes to the Success of arenaflex
* Provide exceptional customer service, ensuring that our fans have a positive experience with our brand
* Contribute to the growth and culture of our team, helping to create a positive and supportive work environment
* Utilize internal and external technology to manage order fulfillment, ensuring that our customers receive their tickets in a timely and efficient manner
* Collaborate with our team to identify and implement process improvements, driving efficiency and effectiveness
Career Growth Opportunities and Learning Benefits
* Complete new hire orientation, gaining the resources you need to be successful
* Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers
* Acclimate to team and company norms, business objectives, and arenaflex values
* Gain access to and familiarize yourself with our accounts and internal systems
* Shadow teammates and document what you've learned from observing and listening to their emails and calls
Schedule and Work Environment
* Hybrid schedule with 3 days in office and 2 days remote
* 1:30pm-10:00pm Thursday/Friday off
* 1:30pm-10:00pm Monday/Tuesday off
* Collaborative and dynamic work environment, with opportunities to learn and grow
What You'll Bring
* 1-2 years of customer service experience via phone, email, and live chat
* Team player mentality and drive to contribute to culture and growth
* Sense of curiosity to ask questions and keenness to improve upon work
* Passion for live events (sports, concerts, or theatre)
* Flexible schedule to work evenings, weekends, and holidays
* Excellent verbal and written communication skills
* Experience with Zendesk or similar help desk software
Compensation and Benefits
* $40,000 base salary with bi-annual bonuses and equity
* Training is fully paid
* Competitive compensation, bonus incentives, and equity for all employees
* FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, monthly credits and discounts for attending live events, hybrid working model, and a variety of additional workplace perks
How to Apply
If you're a motivated and customer-focused individual with a passion for live events, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application.