Experienced Customer Support Agent – Night Shift (Remote) at arenaflex
Job Summary:
Join arenaflex, a dynamic and innovative company revolutionizing the travel industry, as a Customer Support Agent on our night shift team. As a key member of our remote support team, you will provide exceptional customer service to clients across the globe, utilizing your expertise in Galileo and Amadeus systems to manage bookings, process refunds, and reissue tickets. With a flexible working arrangement and a comprehensive compensation package, this is an exciting opportunity to grow your career and make a real impact in a collaborative and supportive environment.
About arenaflex:
arenaflex is a fast-growing company with a bold ambition to enable 1 billion business travellers to plan and re-plan their trips by automating travel management. Our innovative approach to the travel industry has created a dynamic and inclusive workplace culture, where individuals from diverse backgrounds come together to drive change. As a Customer Support Agent, you will be part of a team that is passionate about delivering outstanding support to our clients, and we invite you to join us on this exciting journey.
Responsibilities:
As a Customer Support Agent on our night shift team, you will be responsible for:
- Providing exceptional customer service to clients through chat, email, and the Help Center portal, ensuring high-quality service in English.
- Utilizing Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets.
- Collaborating with team members to ensure a seamless customer experience.
- Staying updated with industry changes and company policies to provide accurate and current information to clients.
- Working irregular shifts, including 15:30-24:00 CET during TUE-SAT or SUN-THU, with a margin of +/- one hour to fit your schedule.
Requirements:
To succeed in this role, you will need:
- A minimum of 2 years of hands-on experience with Galileo or Amadeus.
- Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must.
- Fluency in spoken and written English.
- Excellent communication skills in writing (including responding in chatbox) and speaking.
- Strong attention to detail and accuracy.
- Team player with the ability to work collaboratively.
- Demonstrated willingness to learn and adapt to new challenges.
Why Join arenaflex?
*
Growth Opportunities:
We are a high-growth company, offering numerous opportunities for career advancement.
Remote Work Model:
Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance.
Incredible Multicultural Team:
Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture.
Competitive Contractor Compensation:
We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you are rewarded for your hard work, with actual support to your work-life balance.
Collaborative and Supportive Work Environment:
Work in a supportive atmosphere where your contributions are valued.
What We Offer:
* A dynamic and innovative work environment
- Opportunities for career growth and development
- Flexible working arrangements to balance work and personal commitments
- Comprehensive compensation package (monthly paycheck up to EUR 2,000.-)
- Collaborative and supportive team environment
- Access to ongoing training and development opportunities
- Recognition and rewards for outstanding performance
How to Apply:
If you are passionate about providing exceptional customer service and have the necessary skills and experience, we would love to hear from you. Please submit your resume in English, and we will be in touch to discuss this exciting opportunity further.
Apply Now:
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Note:
arenaflex is an equal opportunities employer, and we welcome applications from diverse candidates. We are committed to creating an inclusive workplace culture that values diversity, equity, and inclusion. Apply for this job