Experienced Customer Service Representative – Retail and Food Service Expert

At arenaflex, we're passionate about delivering exceptional customer experiences and creating a positive impact in our communities. As a Customer Service Representative, you'll play a vital role in bringing our vision to life by providing top-notch service to our customers, ensuring a clean and safe environment, and promoting our products and services. If you're a people person with a passion for delivering outstanding service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of retail and convenience services, dedicated to making a difference in the lives of our customers and employees. We're committed to fostering a culture of innovation, teamwork, and customer focus, and we're always looking for talented individuals who share our values.

Job Expectations

As a Customer Service Representative, you'll be responsible for:

• Maintaining courteous, professional contact with co-workers, customers, vendors, and community members
• Maintaining a neat appearance and good personal hygiene in compliance with arenaflex image standards
• Supporting and following established safety, security, quality guidelines, and arenaflex policies, procedures, practices, and programs
• Preserving the safety of yourself, fellow employees, and all others in the work location by utilizing the arenaflex Loss Prevention process
• Ensuring food safety hygiene in accordance with county regulations, including proper sanitation, food handling, preparation, storage, and disposal procedures
• Following federal law and company standards on carding customers for all age-restricted products sold at our stations
• Working professionally with vendors and contractors
• Regular and punctual attendance is expected
• Following proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products

Essential Functions

As a Customer Service Representative, you'll be responsible for:

• Providing exceptional guest service, being courteous, always greeting and thanking all customers while making eye contact
• Conducting all point-of-sale activities accurately and safely while adhering to arenaflex guidelines and procedures, including retail and fuel sales transactions completed through multiple forms of payment
• Maintaining cash drawer to be at or below maximum level, securing all funds in safe, and performing cashier reconciliation at each end of shift to ensure accurate management of sales
• Performing consistent station cleaning of the indoor and outdoor facilities, including restrooms, islands, pumps, and car wash, if applicable
• Preparing food and hot beverage products, effectively managing ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss
• Actively promoting store specials and other marketing programs
• Cross-checking price of delivered goods for accuracy
• Distributing delivered goods in an orderly manner throughout the store and continuously ensuring shelves are full of products
• Observing local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels (Oregon only)
• May perform other duties as assigned by management

Requirement/Qualifications

* Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays

• Strong attention to detail
• Ability to handle challenging situations professionally and exercise exceptional judgment
• Ability to work both independently and in team settings
• Must possess required up-to-date food handling certificates, as required by law (in specific locations only)
• Cooking/Restaurant experience preferred

Supervisor Responsibilities

* This position has no supervisory responsibilities

Travel

* Rare, limited to required training and coverage for nearby stations

Physical Demands

* Ability to stand and walk for long periods of time on hard and uneven surfaces

• Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds
• Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity
• Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment
• Periodic exposure to all outdoor conditions during daylight hours
• Moderate exposure to walk-in coolers and freezers at 34 F or lower
• Frequent handwashing and attention to personal cleanliness standards

Age Requirements

* Must be at least 18 years of age or older to work in California and Oregon locations

• Must be at least 21 years of age or older to work in Washington locations
• Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am
• Must be at least 21 years of age or older to work in Management positions

Benefits

* Full-time & Part-time shifts available

• Direct Deposit with competitive weekly pay
• Health & Wellness packages available for purchase
• Education reimbursement program
• Shift Differential Pay for select shifts and job titles
• Management Bonus Program
• Loyalty Service time Program
• Commuter benefit Program

Compensation Range

* $17.00 - $18.00

Why Join arenaflex?

* We're a dynamic and growing company with a passion for innovation and customer satisfaction

• We offer a competitive compensation package and opportunities for career growth and development
• We're committed to creating a positive and inclusive work environment where everyone feels valued and supported

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds and perspectives. If you need assistance or an accommodation, please email us at [email protected]. Apply for this job