Experienced E-commerce Customer Service Assistant for Fast-Growing Sports Equipment Brand - arenaflex Shopify / Amazon - Contract to Hire
At arenaflex, we're on a mission to revolutionize the sports equipment industry with our cutting-edge products and exceptional customer service. As a rapidly expanding equipment brand operating in the UK, EU, and USA, we're seeking a dedicated E-commerce Customer Service Assistant with Amazon and Shopify experience to join our team. This is an exciting opportunity to be part of a fast-growing company that values innovation, creativity, and continuous improvement.
Job Overview
As an E-commerce Customer Service Assistant, you will play a vital role in ensuring smooth and efficient handling of customer service situations on Amazon and Shopify. This position requires strong organizational skills, attention to detail, and the ability to work independently in a remote environment. You will be responsible for addressing customer service queries, communicating with customers, and managing reviews. Training and SOPs will be provided, but we're a fast-moving company with high expectations, so you'll need to be proactive and adaptable.
Key Responsibilities
* Customer Service: Respond to customer service queries, such as order status inquiries, using templated messages via Email, Amazon, Live Chat, and Text Message.
* Customer Communication: Send text messages to customers at 5:30 PM UK time advising them of multiple package deliveries using our SMS service.
* Review Management: Flag negative reviews, A to Z claims, and chargebacks, and add them to a spreadsheet across UK and EU markets.
* Other Opportunities: Depending on your level of experience, you'll have the scope to expand the role to cover other aspects of the business, including growth of Amazon and Shopify platforms.
Requirements
* Experience: Proven experience with Amazon Seller Central and Shopify platforms.
* Skills: Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
* Communication: Excellent written and verbal communication skills in English (fluent). Additional European languages (German, French, Spanish, Italian in particular) are a plus.
* Remote Work: Experience working remotely and managing tasks independently.
Why You'll Love Working with arenaflex
* Growth Opportunity: Join a fast-growing company in the sports equipment industry.
* Skill Development: Enhance your skills in a dynamic and supportive environment.
* Flexibility: Enjoy the flexibility of working remotely with a schedule that suits your needs.
* Innovation: Be part of a team that values creativity and continuous improvement.
* Future Opportunities: As a growing company, there are plenty of opportunities to expand the role and take on new challenges.
Additional Information
* Project Length: Long-term engagement with a flexible starting period.
* Availability: Must be available between 1 PM - 6 PM GMT (UK).
* Weekends: Not required, but there's scope for extra hours if desired.
* Speed to Hire: Immediate.
If you have a passion for e-commerce and possess the necessary Amazon and Shopify experience, we'd love to hear from you. Apply now to join arenaflex and contribute to our exciting growth journey.
How to Apply
To apply for this exciting opportunity, please visit our website and submit your application. We can't wait to hear from you!
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What We Offer
At arenaflex, we're committed to providing a supportive and dynamic work environment that allows our team members to grow and develop their skills. As an E-commerce Customer Service Assistant, you'll have access to:
- Comprehensive training and support to help you succeed in your role
- A collaborative and innovative team environment that encourages creativity and continuous improvement
- A flexible schedule that allows you to work remotely and manage your time effectively
- Opportunities for career growth and development within a fast-growing company
- A competitive compensation package that includes a range of benefits and perks
What We're Looking For
We're looking for an experienced E-commerce Customer Service Assistant who is passionate about delivering exceptional customer service and has a strong understanding of Amazon and Shopify platforms. If you have:
- Proven experience with Amazon Seller Central and Shopify platforms
- Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously
- Excellent written and verbal communication skills in English (fluent) and additional European languages (German, French, Spanish, Italian in particular)
- Experience working remotely and managing tasks independently
then we'd love to hear from you! Apply now to join arenaflex and contribute to our exciting growth journey.
How to Apply
To apply for this exciting opportunity, please visit our website and submit your application. We can't wait to hear from you!
Apply Now! ``` Apply for this job